Jacqueline McKown
Springfield,ILLINOIS
Summary
Experienced data entry clerk with several years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Overview
21
21
years of professional experience
Work History
Data Entry Clerk/Background Unit
Manpower Employment Agency/DCFS Contract
Springfield, , IL
05.2022 - Current
- Organized files according to established procedures for easy retrieval later on.
- Operated various office equipment such as scanners, printers. when required.
- Maintained updated knowledge of industry trends related to data entry operations.
- Reviewed documents before submission to ensure accuracy of content.
- Printed out hard copies of documents for distribution or archival purposes.
- Inputted data into spreadsheet programs to track customer orders.
- Conducted research on projects assigned by management team.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Home School Instructor
Self
Owensboro, KY
08.2011 - 05.2023
- Home schooled Autistic Children through High School age.
- Utilized a variety of techniques such as visual aids, manipulatives, games, and music to engage all types of learners.
- Researched current trends in Special Education services.
- Maintained updated knowledge through continuing education and advanced training.
- Attended IEP meetings with parents, educators, administrators and other professionals involved in the care of the child.
- Developed and implemented individualized education plans for special needs students.
- Maintained accurate records related to individual student performance and progress towards educational goals.
- Facilitated group therapy sessions to help disabled children address several medical conditions including Autism Spectrum Disorders.
Personal Assistant
Department of Rehabilitation Services
Springfield, IL
06.2012 - 05.2022
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Administered prescribed medications.
- Helped patient complete daily routines/hygiene, dressing, laundry, etc.
- Developed relationships with patients by engaging them in conversations regarding their needs or concerns related to healthcare; including, but not limited to mental health.
- Served as a liaison between physicians, nurses, administrators and other healthcare professionals to facilitate communication.
- Monitored patients' condition by observing physical appearance and reactions to treatments or medications.
- Assisted in scheduling appointments, arranging transportation services and coordinating referrals to specialists.
Financial Analyst
US Bank Home Mortgage
Owensboro, KY
05.2007 - 06.2011
- Analyzed financial statements for accuracy prior to submission of loans for approval or denial.
- Verified credit scores, income levels, employment histories, appraisals, title searches. prior to submitting loans for approval or denial.
- Identified potential problems before they become issues during the loan process.
- Assisted with the preparation of loan packages for underwriting approval.
- Worked closely with outside vendors such as title companies and appraisers when needed.
- Reviewed and verified loan documents for accuracy and completeness.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Verified customer account balances and processed payments accordingly.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Submitted complete and accurate paperwork according to established deadlines set by lenders or investors.
- Facilitated communication between customers and third parties involved in the loan modification process such as attorneys or title companies.
Student Worker, Child Psychology/Social Work
Owensboro Community & Technical College
Owensboro, KY
08.2003 - 06.2008
- Developed documents for a variety of events including development orientation programs, workshops, seminars for developing strong women after school program.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
- Developed strong oral and written communication skills in working with people of different ages.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Worked with young females in juvenile justice system in a group home facility, similar to foster home. We assisted girls with required daily tasks including homework, therapy appointments, dinner meals. This position required getting personal with the girls to help them with daily problems with everything from education to family problems.
Education
Microsoft Programs
Owensboro Community And Technical College
Owensboro, KY05-2010
Associate of Arts - Social Work Psychology
Owensboro Community And Technical College
Owensboro, KY01-2008
State of Illinois Online Yearly Certificates
State of Illinois
Springfield, ILSkills
- Accuracy and Attention to Detail
- Professional and mature
- Strong Problem Solver
- Work Prioritization
- Maintains confidentiality
- Advanced clerical knowledge
- Strong interpersonal skills
- Critical thinker
- Excellent communication skills
Timeline
Data Entry Clerk/Background Unit
Manpower Employment Agency/DCFS Contract
05.2022 - Current
Personal Assistant
Department of Rehabilitation Services
06.2012 - 05.2022
Home School Instructor
Self
08.2011 - 05.2023
Financial Analyst
US Bank Home Mortgage
05.2007 - 06.2011
Student Worker, Child Psychology/Social Work
Owensboro Community & Technical College
08.2003 - 06.2008
Microsoft Programs
Owensboro Community And Technical College
Associate of Arts - Social Work Psychology
Owensboro Community And Technical College
State of Illinois Online Yearly Certificates
State of Illinois
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