JACQUELINE MIRANDA
Bronx,New York
Summary
Dedicated and results-driven Shift Supervisor with experience leading high-volume retail and food service operations. Strong background in team leadership, employee training, customer service, cash handling, and daily operations. Skilled at motivating teams, improving efficiency, and delivering exceptional customer experiences in fast-paced environments. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks, Barista
04.2024 - Current
- Lead and supervise daily store operations, ensuring exceptional customer service and efficient workflow.
- Delegate tasks and provide direction to baristas to maintain productivity during peak business hours.
- Train, coach, and mentor new team members on Starbucks standards, beverage quality, and customer service.
- Handle cash management, including opening/closing procedures, deposits, and register reconciliation.
- Monitor inventory levels, place supply orders, and maintain proper stock organization.
- Ensure compliance with food safety, sanitation, and company policies.
- Resolve customer concerns professionally while creating a welcoming environment.
- Support the Store Manager in achieving sales goals, labor management, and operational excellence.
Store Manager of Operations
Fevy Chicken
01.2024 - 04.2024
- Identified new opportunities to increase sales and achieve store targets
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Coordinated employee schedules for optimum performance and shift coverage
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans
Retail Cashier
Paris Baguette
02.2022 - 01.2024
- Managed multiple tasks simultaneously while providing excellent customer service
- Prepared and served beverages to customers
- Prepared food items according to recipe standards
- Maintained work environment and equipment in accordance with cleanliness and safety standards
- Worked in a fast-paced environment and was flexible with work schedules
- Trained new team members in cash register operation, stock procedures, and customer services
- Followed company policies regarding payment methods, discounts, and refunds
Receiving
Macy's
08.2021 - 01.2022
- Received merchandise and processed it for deployment to the correct retail department
- Maintained stockroom organization and housekeeping
- Loaded and unloaded shipments of supplies
- Organized merchandise using planogram company standards
Education
High school diploma -
Jacqueline Kennedy Onassis High School
New York, NYSkills
- Bilingual
- Time management
- Learning strategies
- Critical thinking
- Sales and marketing
- Multitask
- Customer service
- Cash handling
- Ms office
- POS system operation
- Team leadership
- Payment processing
- Employee Training
- Schedule coordinator
- Billing
- Computer Skills
- Employee Scheduling
- Up-selling
- Speedy and efficient
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks, Barista
04.2024 - Current
Store Manager of Operations
Fevy Chicken
01.2024 - 04.2024
Retail Cashier
Paris Baguette
02.2022 - 01.2024
Receiving
Macy's
08.2021 - 01.2022
High school diploma -
Jacqueline Kennedy Onassis High School