Jacqueline Monen
SIOUX FALLS,South Dakota
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Casey's
2013.09 - 2023.06
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Coffee Cup Fuel Stop
2003.01 - 2013.08
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Canton High School
Canton, SD05.1994
Skills
- Staff Management
- Accounting Techniques
- Microsoft Internet Explorer
- Staff Training
- Product and Service Sales
- ADP Workforce Now
- Microsoft Outlook
Certification
ServSafe Certified
Timeline
Store Manager
Casey's
2013.09 - 2023.06
Assistant Manager
Coffee Cup Fuel Stop
2003.01 - 2013.08
High School Diploma -
Canton High School