Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Montesinos

Lawrence,MA

Summary

Dependable and compassionate professional with 15+ years of experience in human services, quality assurance, and customer support. Skilled in resident safety, crisis intervention, and multicultural service delivery. Organized and dependable, successful at managing multiple priorities while maintaining high-quality service with a positive attitude.

Overview

23
23
years of professional experience

Work History

Essential Services Associate

Rosie's Place
Boston, MA
11.2024 - Current
  • Provide direct support to guests through food pantry distribution, dining room services, and front desk operations, ensuring dignified access to essentials.
  • Maintain a safe, welcoming environment by addressing guest needs, answering questions, and resolving concerns with empathy and professionalism.
  • Monitor shelter safety and intervene in crises, collaborating with staff to ensure security and guest well-being.
  • Perform intake, verify identities, and maintain accurate service records using computer databases.
  • Support a multicultural community by delivering inclusive, respectful service aligned with the mission of Rosie’s Place.

Residential Support Staff Member

Advanced Security Services
Haverhill, MA
06.2024 - Current
  • Safeguard resident well-being by enforcing rules, monitoring behavior, and addressing safety concerns professionally.
  • Conduct interior patrols and safety checks to proactively identify and resolve risks.
  • Document incidents and daily activities in logbooks, ensuring compliance with agency and state standards.
  • Provide direct support and guidance to residents from diverse backgrounds, fostering dignity, respect, and inclusion.
  • Respond effectively to emergencies by collaborating with staff during crisis situations.

Independent Contract Driver

Uber And Lyft
04.2020 - Current
  • Completed 3,000+ rides with a 4.9-star rating, providing safe, reliable, and professional transportation.
  • Delivered excellent customer service by building rapport and tailoring rides to passenger needs.
  • Maintained clean driving record and upheld strict safety and vehicle maintenance standards.

Assembly Line Leader

Philips Medical Systems
07.2008 - 10.2020
  • Increased efficiency by implementing lean manufacturing principles, and streamlining workflows.
  • Coordinated preventive maintenance and swift repairs to reduce downtime.
  • Supervised and trained 15+ employees, fostering collaboration and professional growth.
  • Conducted inspections and reviews, reducing product defects by 20%.

Inspector in Quality Assurance and Quality Control

Gillette US
08.2004 - 04.2008
  • Performed inspections of raw materials, components, and finished goods to ensure compliance.
  • Reduced defects by streamlining inspection processes and documentation.
  • Prepared detailed reports to support audits and regulatory standards.
  • Ensured compliance with sanitation and safety procedures across facilities.

Customer Service Representative

Corporate Express
02.2004 - 02.2006
  • Delivered customer support by resolving concerns quickly and effectively, increasing loyalty.
  • Streamlined call center processes to reduce wait times and improve satisfaction.
  • Maintained accurate records of customer interactions to ensure thorough follow-up.

Paralegal

Gutman, Mintz, Baker & Sonnenfeldt, P.C.
03.2002 - 12.2003
  • Organized and maintained case files, ensuring accuracy and quick access to legal documents.
  • Drafted, proofread, and filed legal correspondence and litigation materials.
  • Communicated with clients, opposing counsel, and courts to support smooth case progression.

Education

High School Diploma -

St. Pius Catholic High School
The Bronx, NY
06.1999

Skills

  • Resident & Guest Support Crisis Intervention
  • Safety & Security Monitoring Incident Documentation
  • Customer Service Excellence Communication Skills
  • Time Management Reliability Adaptability
  • Bilingual: Spanish (Native/Bilingual)

Timeline

Essential Services Associate

Rosie's Place
11.2024 - Current

Residential Support Staff Member

Advanced Security Services
06.2024 - Current

Independent Contract Driver

Uber And Lyft
04.2020 - Current

Assembly Line Leader

Philips Medical Systems
07.2008 - 10.2020

Inspector in Quality Assurance and Quality Control

Gillette US
08.2004 - 04.2008

Customer Service Representative

Corporate Express
02.2004 - 02.2006

Paralegal

Gutman, Mintz, Baker & Sonnenfeldt, P.C.
03.2002 - 12.2003

High School Diploma -

St. Pius Catholic High School

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