Jacqueline Nava
Avondale,Arizona
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant
A5 Management
08.2022 - Current
- Performed thorough exterior and interior home inspections, accurately documenting all necessary variables
- Maintained high professionalism communication skills with all insurers
- Handled wind/wind-fallen trees/wind-driven rain, sudden plumbing/pipe burst/fire/smoke/hurricane claims
- Gathered all documents and information pertaining to the claim/estimate and wrote final report for the insured
- Communicated effectively and clearly standard insurance policies
- Researched documentation, including statements and police reports
- Consistently met or exceeded performance metrics of job qualifications
- Applied knowledge of policies, procedures, law, statutes, and insurance regulations when determining coverage, liability, and damages.
Manager
Target
Goodyear
10.2018 - 10.2023
- 5 years of managing team members and assisting customers
- Experience in managing requirements of Administrative office and highly dynamic business conditions
- Efficient Communication skills with ability to understand client needs and close sales
- Creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals
- Strong written and working knowledge of computer applications
- Ensured compliance with policies and quality standards
- Worked on hiring and scheduling team members.
Skills
- Spanish speaking
- Claim handling
- Customer service
- Management
- Policies & procedures
- Policy investigation
- Creative problem solving
- Great time management
- Ability to meet deadlines
- Valuation knowledge
- Claims management
- Personal Casualty & Property loss
- Policies and Procedures
- Adjusters relations
- Microsoft office suite & CRM system
- Quality assurance
Certification
- State farm- Wind and Hail/policy
- State farm - Auto and Property
- State farm-Basic Estimatics
- HAAG- Hail and Wind damage to residential roofing
- Xactimate level 1
Licenses
- Arizona
- Texas
- Oregon
- Colorado
- Wyoming
Timeline
Assistant
A5 Management
08.2022 - Current
Manager
Target
10.2018 - 10.2023