Jacqueline Nazario
Summary
Dynamic Order Fulfillment Associate with proven expertise in shipping procedures and warehouse operations at The Home Depot Inc. Recognized for enhancing customer satisfaction through efficient order processing and training new team members. Strong time management skills complemented by a commitment to teamwork and continuous improvement in service delivery.
Overview
11
11
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot Inc
06.2014 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Pro Sales Associate
The Home Depot Inc
06.2014 - Current
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
- Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
- Delivered engaging presentations to prospective clients, highlighting product features and benefits to close deals effectively.
Customer Service Desk Representative
The Home Depot Inc
06.2014 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided ongoing feedback on product issues raised by customers, helping drive continuous improvements within the organization.
- Played a key role in departmental initiatives aimed at improving customer service standards, contributing to the overall success of the organization.
- Participated in cross-functional teams to create and implement policies that enhanced overall customer experience.
- Achieved high levels of customer retention by proactively following up on resolved issues to ensure continued satisfaction with provided services.
Education
No Degree - Massage Therapist
Bryman Institute
Ma06-2007
GED -
Westover Job Corps
Chicopee, MA06-2001
Skills
- Shipping procedures
- Packing expertise
- Warehouse operations
- Time management
- Order picking
- Forklift operation
- Loading and unloading
- Pallet jack usage
- Customer relationships
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved delivery issues which led to satisfied return customers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Fulfillment Associate
The Home Depot Inc
06.2014 - Current
Pro Sales Associate
The Home Depot Inc
06.2014 - Current
Customer Service Desk Representative
The Home Depot Inc
06.2014 - Current
No Degree - Massage Therapist
Bryman Institute
GED -
Westover Job Corps
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