Jacqueline Nelms
Lynchburg,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enjoys meeting new people and has friendly personality.
Overview
35
35
years of professional experience
Work History
Food Service Director
Morning Pointe Senior Living
Tullahoma, TN
05.2019 - Current
- Organized training sessions for staff members on food safety regulations.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Ensured compliance with local health codes and other applicable regulations.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Assisted in menu planning and recipe development according to customer preferences.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Resolved customer complaints promptly in a professional manner.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
Restaurant Owner
Iron Kettle Restaurant
Lynchburg, TN
12.2001 - 02.2016
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Negotiated contracts with vendors for food, equipment and supplies.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Licensed Insurance Agent
Bonner Mason & Womack Insurance Agency
Fayetteville, TN
09.1989 - 03.2001
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Participated in industry events such as conventions, seminars, workshops,.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Pursued continued professional development through insurance workshops, course and webinars.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
High School Diploma -
Moore County High School
Lynchburg, TN05-1979
TN College of Applied Technology
Elizabethton, TNSkills
- Food presentation
- Ordering and Purchasing
- Health Inspections
- Employee Scheduling
- Quality Assurance
- Sanitation Standards
- Inventory Management
- Staff Training and Development
- Staff Management
- Schedule Management
- Budget monitoring
- Payroll
- Bookkeeping skills
- Quickbooks
Timeline
Food Service Director
Morning Pointe Senior Living
05.2019 - Current
Restaurant Owner
Iron Kettle Restaurant
12.2001 - 02.2016
Licensed Insurance Agent
Bonner Mason & Womack Insurance Agency
09.1989 - 03.2001
High School Diploma -
Moore County High School
TN College of Applied Technology
Similar Profiles
Bryanna WiseBryanna Wise
Resident Assistant at Morning Pointe Senior LivingResident Assistant at Morning Pointe Senior Living
Haley WardHaley Ward
CNA at Morning Pointe Senior LivingCNA at Morning Pointe Senior Living
Ansam AbdalgaderAnsam Abdalgader
CNA at Morning Pointe Senior LivingCNA at Morning Pointe Senior Living
Eric EvansEric Evans
Maintenance Director at Morning Pointe Senior LivingMaintenance Director at Morning Pointe Senior Living
William CresonWilliam Creson
Manager, Supervisor and Technician at HIROTEC AMERICAManager, Supervisor and Technician at HIROTEC AMERICA