Hi, I’m
Jacqueline Nelson
Smithville,TX
Summary
Position in a Company Where Experience & Education can be fully utilized
Overview
26
years of professional experience
Work History
Jackson Hewitt
Tax Professional
12.2020 - Current
Job overview
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Provided expert guidance on state and federal tax laws for a diverse clientele, ensuring full compliance while minimizing liability.
Sutherland Global
Customer Service & Sales
07.2013 - 02.2017
Job overview
- Mastered all Programs for Microsoft
- Dealt with customers Problems
- Worked with an average of 75-100 customers daily
- Awarded for very high sales yield
Wal-Mart
Photo Specialist
10.2005 - 11.2006
Job overview
- Mastered and maintained equipment
- Setup end-cap to market products
- Developed film in 1 hour and dealt with customers
- Opened and closed register and department
AT&T
Customer Sales/Service Specialist
01.1999 - 03.2001
Job overview
- Top National Sales
- Setup and maintained accounts
- Customer service
- Data Based management of accounts
- Monthly income statements/ cash flows
- Handled billing problems
- Set up schedules and duties
- Sold on quota basis
- Handled money daily
- Perfect attendance
- Marketed products for distributor
Gina
Clairs Bakery/ Convenience Store
03.2018 - 07.2020
Job overview
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
Education
Notaries of America
Licensed Notary Public from Mobile Closing
Ultimate Medical Academy
Certified Coder & Medical Billing Specialist
05.2010
Bryant & StrattonCicero, NY
Dual Associates Degree in Business Management & Marketing & Sales
05.1996
Skills
Attributes
- Organized
- Honest/Integrity
- Multi-tasking skills
- Strong leadership
References
Available upon request
Timeline
Tax Professional
Jackson Hewitt
12.2020 - Current
Clairs Bakery/ Convenience Store
Gina
03.2018 - 07.2020
Customer Service & Sales
Sutherland Global
07.2013 - 02.2017
Photo Specialist
Wal-Mart
10.2005 - 11.2006
Customer Sales/Service Specialist
AT&T
01.1999 - 03.2001
Notaries of America
Licensed Notary Public from Mobile Closing
Ultimate Medical Academy
Certified Coder & Medical Billing Specialist
Bryant & Stratton
Dual Associates Degree in Business Management & Marketing & Sales