Jacqueline Ochoa
Lancaster,USA
Summary
Seeking an administrative position with an organization where I can utilize my strong communication, organizational, customer service, data entry, and problem-solving skills. I am detail-oriented, dependable, and committed to maintaining accurate records, providing excellent service, and completing administrative responsibilities efficiently and professionally.
Overview
19
19
years of professional experience
Work History
Collection Specialist
Edwards Federal Credit Union
Palmdale, CA
09.2026 - Current
- Provide professional and courteous service to members in person and by phone, assisting with account questions and routine financial transactions.
- Accurately process deposits, withdrawals, payments, and other member transactions while following established procedures.
- Enter, verify, and update member and account information accurately in computer systems.
- Review account information and documentation to ensure accuracy and completeness.
- Maintain organized and accurate records while handling confidential member information.
- Answer questions and resolve routine member concerns in a timely and professional manner.
- Follow credit union policies, procedures, and security guidelines when handling financial transactions and sensitive information.
Account Manager
King of Credit Financial Inc.
Palmdale, CA
10.2012 - 08.2026
- Contact customers by phone, email, and mail regarding outstanding balances and account payments.
- Negotiate payment arrangements and partial repayments while working toward collection goals.
- Answer customer questions regarding billing statements, account balances, and payment options.
- Receive and accurately post customer payments to accounts.
- Maintain detailed and accurate records of customer interactions, account activity, and payment arrangements.
- Update customer account information, including addresses and telephone numbers.
Service Coordinator
Sopp Chevrolet
Bell, CA
09.2007 - 09.2010
- Completed cash drop slips and envelopes accurately to ensure secure financial transactions.
- Communicated with customers regarding service needs and updates effectively.
- Assisted customers with inquiries and concerns to enhance service satisfaction.
- Filed paperwork systematically to maintain organized records.
- Organized any service meetings.
- Assisted customers with inquiries and service requests.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CATimeline
Collection Specialist
Edwards Federal Credit Union
09.2026 - Current
Account Manager
King of Credit Financial Inc.
10.2012 - 08.2026
Service Coordinator
Sopp Chevrolet
09.2007 - 09.2010
High School Diploma -
John C Fremont High School