Ruben Granado
San Antonio,Texas
Summary
Results-driven Collection Specialist with strong expertise in credit and collections. Proven ability to analyze data and implement effective communication strategies to enhance customer satisfaction and improve cash flow.
Overview
13
13
years of professional experience
Work History
Collection Specialist
Solventum
San Antonio, TX
09.2014 - Current
- Managed collections processes to reduce outstanding balances and improve cash flow.
- Developed effective communication strategies for engaging clients regarding payment arrangements.
- Analyzed account data to identify trends and recommend improvements in collection strategies.
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Medicaid Collection Specialist
University Health
San Antonio, TX
12.2012 - 05.2014
- Managed accounts receivable to ensure timely collection of outstanding payments.
- Analyzed patient billing inquiries to resolve discrepancies and improve customer satisfaction.
- Developed training materials for new team members on collections processes and systems.
- Collaborated with healthcare providers to negotiate payment plans for patients in financial distress.
Education
BBA - Marketing
University Of Texas San Antonio
San Antonio, TXSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Goals and performance
Timeline
Collection Specialist
Solventum
09.2014 - Current
Medicaid Collection Specialist
University Health
12.2012 - 05.2014
BBA - Marketing
University Of Texas San Antonio