Jacqueline Suarez
Buckeye,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Area Supervisor
McDonald’s
11.2022 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
General Manager
McDonald's
10.2014 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Shift Manager
McDonald's
08.2009 - 10.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
Crew Member
McDonald's
12.2005 - 08.2009
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Estrella High School
Avondale, AZ05.2007
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Operational Efficiency
- Program Leadership
- Leadership Development
- Team Building and Motivation
- Scheduling and Time-Tracking
Accomplishments
Through out my years at McDonald's I have accomplished many things , I started as a crew member and worked my way up to Area Supervisor. I attended Hamburger University in October of 2014.
My biggest passion is Training , I have become the training lead for Management in the company and this was always one of my ultimate goals, I love working with people and for people ultimately.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Area Supervisor
McDonald’s
11.2022 - Current
General Manager
McDonald's
10.2014 - 11.2022
Shift Manager
McDonald's
08.2009 - 10.2014
Crew Member
McDonald's
12.2005 - 08.2009
High School Diploma -
Estrella High School