Hi, I’m
Jacqueline Paduano
Oceanside,NY
Summary
Passionate Criminal Justice student adept at driving operational excellence and enhancing customer and management satisfaction. Tenure at St. John's University developed strong strategic planning and team leadership skills. Proficient in empowering teams and improving performance outcomes. Demonstrates mastery in problem-solving and critical thinking, ensuring projects surpass goals with innovative solutions. A reliable team player dedicated to always using full potential to produce satisfactory work, and seeking an internship to apply and grow skills in the Criminal Justice/Psychology field.
Overview
4
years of professional experience
Work History
St. John's University
Operations Manager
2024.01 - Current (8 months)
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Best Buy
Sales Associate
2023.05 - 2023.12 (7 months)
Job overview
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Red Wing Shoes
Sales Associate
2022.03 - 2022.10 (7 months)
Job overview
- Earned top-scoring salesperson position for 3 consecutive months
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care to provide a personalized experience.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Target
Tech Consultant
2020.11 - 2021.09 (10 months)
Job overview
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Mentored other team members to foster professional growth and promote knowledge sharing within the organization.
- Provided knowledgeable recommendations to customers on the newest technology products
- Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
Education
St. John's University , Jamaica, NY
from Bachelor's in Criminal Justice (Minor-Psychology)
12.2025
University Overview
- Member of Alpha Phi Sigma, The Criminal Justice Honor Society
- Honoree of the University Honors Program at St. John's University
- Dean's Lists Recipient since January of 2023
- Provost Scholarship Recipient
- Catholic Student Scholarship Recipient
- 3.84 GPA
- Elected President of Motion Dance Company
- Relevant Coursework: Criminal Investigation, Forensic Psychology, Theories of Crime, Police and the Community, American Correctional System, American Judicial System & Crime Scene Investigation
Massapequa High School , Massapequa, NY
High School Diploma
06.2022
University Overview
- Honor Roll throughout all 4 years of high school
- Dean's List throughout all 4 years of high school
- 4.3 GPA
- Managing Editor of The Chief Newspaper from 2021-2022
Skills
Problem-Solving
Computer Literacy
Team Leadership
Critical Thinking
Customer Service
Strategic Planning
Performance Management
Conflict Mediation
Timeline
Operations Manager
St. John's University
2024.01 - Current (8 months)
Sales Associate
Best Buy
2023.05 - 2023.12 (7 months)
Sales Associate
Red Wing Shoes
2022.03 - 2022.10 (7 months)
Tech Consultant
Target
2020.11 - 2021.09 (10 months)
St. John's University
from Bachelor's in Criminal Justice (Minor-Psychology)
Massapequa High School
High School Diploma
Availability
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