Jacqueline Pelaez
Houston
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fred Loya Insurance
Katy
01.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Crew Member
Chipotle
Katy
01.2022 - 12.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05-2022
Skills
- Customer service
- Time management
- Key holder experience
- Computer proficiency
- Call center experience
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Property and Casualty License
Timeline
Customer Service Representative
Fred Loya Insurance
01.2023 - Current
Crew Member
Chipotle
01.2022 - 12.2022
High School Diploma -
Cypress Lakes High School
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