Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Receptionist
THANIA TORRES

THANIA TORRES

Licensed Insurance Sales Agent
Tucson,AZ

Summary

Bilingual (Spanish-English) Licensed Insurance Agent with over 10 years of proven success in sales and customer service. Recently transitioned into the insurance industry, bringing a strong track record of revenue generation, client engagement, and tailored solution delivery. Adept at identifying high-potential prospects across multiple channels and converting leads into long-term clients. Experienced in conducting market research to uncover opportunities and collaborating with cross-functional teams to maintain a strong sales pipeline. A results-driven, client-focused professional committed to delivering exceptional service and building lasting relationships.

Overview

9
9
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Insurance Agent

Fred Loya Insurance
03.2025 - Current
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Sales Development Representative

Empyrean solutions
04.2024 - 11.2024
  • Conducted market research to identify new business opportunities.
  • Called on key decision-makers using phone, email, and social touches to bring on new business.
  • Collaborated and supported sales team to build sales pipeline.
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.

Marketing/Customer Service Representative

Gorilla Marketing
02.2021 - 05.2021
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Supported sales team with daily lead generation through cold calling.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer's needs and resolving concerns.

Sales Representative

Exotic Travelers
01.2016 - 02.2020
  • Achieved monthly sales goals by promoting product benefits and providing excellent customer service.
  • Increased booking conversion factor by 48%.
  • Surpassed sales goals for several consecutive years with a sales volume of over 800,000 USD.
  • Retained and increased customer satisfaction through excellent personal service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

High School Diploma -

CBtis #81
Sonora
05.2001 -

Skills

Public Relations

Awards

  • Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo
  • Marketing Highest Sales Volume - Member's Segment, Riviera Maya, Quintana Roo
  • Highest Sales Volume Award- Agency Section, Riviera Maya, Quintana Roo

Certification

Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo

Timeline

Insurance Agent

Fred Loya Insurance
03.2025 - Current

Sales Development Representative

Empyrean solutions
04.2024 - 11.2024

Marketing/Customer Service Representative

Gorilla Marketing
02.2021 - 05.2021

Marketing Highest Sales Volume - Member's Segment, Riviera Maya, Quintana Roo

05-2018

Highest Sales Volume Award- Agency Section, Riviera Maya, Quintana Roo

01-2018

Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo

09-2016

Sales Representative

Exotic Travelers
01.2016 - 02.2020

High School Diploma -

CBtis #81
05.2001 -

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