THANIA TORRES
Licensed Insurance Sales Agent
Tucson,AZ
Summary
Bilingual (Spanish-English) Licensed Insurance Agent with over 10 years of proven success in sales and customer service. Recently transitioned into the insurance industry, bringing a strong track record of revenue generation, client engagement, and tailored solution delivery. Adept at identifying high-potential prospects across multiple channels and converting leads into long-term clients. Experienced in conducting market research to uncover opportunities and collaborating with cross-functional teams to maintain a strong sales pipeline. A results-driven, client-focused professional committed to delivering exceptional service and building lasting relationships.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Insurance Agent
Fred Loya Insurance
03.2025 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Sales Development Representative
Empyrean solutions
04.2024 - 11.2024
- Conducted market research to identify new business opportunities.
- Called on key decision-makers using phone, email, and social touches to bring on new business.
- Collaborated and supported sales team to build sales pipeline.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
Marketing/Customer Service Representative
Gorilla Marketing
02.2021 - 05.2021
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Supported sales team with daily lead generation through cold calling.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer's needs and resolving concerns.
Sales Representative
Exotic Travelers
01.2016 - 02.2020
- Achieved monthly sales goals by promoting product benefits and providing excellent customer service.
- Increased booking conversion factor by 48%.
- Surpassed sales goals for several consecutive years with a sales volume of over 800,000 USD.
- Retained and increased customer satisfaction through excellent personal service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
CBtis #81
Sonora 05.2001 -
Skills
Public Relations
Communication
Team collaboration
Problem Solving
Leads prospecting
CRM software
Persuasive negotiation
Awards
- Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo
- Marketing Highest Sales Volume - Member's Segment, Riviera Maya, Quintana Roo
- Highest Sales Volume Award- Agency Section, Riviera Maya, Quintana Roo
Certification
Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo
Timeline
Insurance Agent
Fred Loya Insurance
03.2025 - Current
Sales Development Representative
Empyrean solutions
04.2024 - 11.2024
Marketing/Customer Service Representative
Gorilla Marketing
02.2021 - 05.2021
Marketing Highest Sales Volume - Member's Segment, Riviera Maya, Quintana Roo
05-2018
Highest Sales Volume Award- Agency Section, Riviera Maya, Quintana Roo
01-2018
Outstanding Performance and Continuous Support Award, Riviera Maya, Quintana Roo
09-2016
Sales Representative
Exotic Travelers
01.2016 - 02.2020
High School Diploma -
CBtis #81
05.2001 -