Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JACQUELINE PEREZ

Fort Worth

Summary

Detail-oriented and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Committed to embracing additional responsibilities to achieve team objectives and drive success. Passionate about fostering lasting customer satisfaction through exceptional service and unwavering support. Well-versed in customer service best practices, ensuring a high-quality experience for every client interaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

John Peter Smith Hospital
09.2020 - 07.2021
  • Welcomed all visitors entering JPS facility, ensuring exceptional customer service standards.
  • Acted as primary liaison for all visitors, addressing inquiries and providing assistance.
  • Facilitated effective communication with customers, providing timely resolutions to inquiries and complaints.
  • Facilitated visitor registration and check-in processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front End Manager

Savers Cost Plus
02.2016 - 07.2018
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.2023

High School Diploma -

R.L. Paschal High School
Fort Worth, TX
06.2018

Skills

  • Attention to Detail
  • Customer Service
  • Data entry
  • Problem-Solving Skills
  • Customer relations
  • Computer proficiency
  • Documentation
  • Spanish translation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

John Peter Smith Hospital
09.2020 - 07.2021

Front End Manager

Savers Cost Plus
02.2016 - 07.2018

High School Diploma -

R.L. Paschal High School

Associate of Arts -

Tarrant County College District