Jacqueline Pineda-Huezo
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges with great customer service. Exceeding in multitasking phone and computer service with courtesy. Responding all issues with a positive attitude and fluent conversations in Spanish and English. Proactive to maintain a smooth shift. Years of housekeeping experience as a housekeeper with spotless record. People person that is always available to help out in any circumstance. I have over 14 years of housekeeping experience. I also have 14 years of chemical experience.
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Status Board Operator
The Mirage Hotel and Casino
Las Vegas
11.2021 - 07.2024
- Participated in meetings with other departments to discuss possible improvements to existing processes related to the operation of the status board
- Monitored radio frequencies to ensure proper communication between staff
- Created daily reports detailing response times, call volumes, and other information
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Maintained logs of all incoming calls and assigned tasks
- Organized paperwork associated with department
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Managed team of employees, daily progress reports and overall project planning.
- Practiced safe work habits and wore protective safety equipment.
Guest Room Attendant
The Mirage Hotel and Casino
Las Vegas
07.2011 - 11.2021
- Welcomed guests, provided answers to questions and anticipated guests' service needs
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors
- Stored linens properly in designated areas according to established procedures
- Reported any maintenance issues or concerns immediately to supervisors
- Maintained a professional appearance while on duty by adhering to uniform standards
- Communicated with maintenance team on damages to repair
Guest Room Attendant
Circus Circus Hotel & Resort
Las Vegas
03.2011 - 07.2012
- Verified that all appliances were functioning properly before completing assignments.
- Cleaned and returned vacant rooms to occupant-ready status.
- Restocked beverages and food items in mini-bar area.
Guest Room Attendant
The Golden Nugget
Las Vegas
03.2010 - 03.2011
- Verified that all appliances were functioning properly before completing assignments.
- Cleaned and returned vacant rooms to occupant-ready status.
- Restocked beverages and food items in mini-bar area.
Education
High School Diploma -
Rancho High School
Las Vegas, NV03.2009
Skills
- Bilingual
- Work Order Management
- Dispatching procedures
- Communication skills
- Customer Service Attention to detail
- Problem-Solving
- Radio communication
- Safety compliance
- Customer service
- Vacuuming and sweeping
- Waste disposal
Timeline
Status Board Operator
The Mirage Hotel and Casino
11.2021 - 07.2024
Guest Room Attendant
The Mirage Hotel and Casino
07.2011 - 11.2021
Guest Room Attendant
Circus Circus Hotel & Resort
03.2011 - 07.2012
Guest Room Attendant
The Golden Nugget
03.2010 - 03.2011
High School Diploma -
Rancho High School