Jacqueline Ramirez
Santa Ana,CA
Summary
Accomplished marketing and foodservice professional with over 8 years of experience enhancing customer engagement and optimizing restaurant operations in high-volume environments. Expertise in collaborating across teams to execute targeted campaigns, analyze performance trends, and drive business growth. Proficient in managing multiple projects while delivering outstanding customer experiences and supporting demand generation in fast-paced markets.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
1
1
Language
10
10
years of professional experience
Work History
Team Member
Chick-fil-A Beach Blvd.
10.2020 - Current
- Develop and execute local marketing campaigns that drive customer engagement, increase brand awareness, and support restaurant sales growth.
- Coordinated promotional lunch events for local businesses, schools, and community organizations, generating new customer relationships and enhancing brand exposure.
- Lead the execution of seasonal menu launches, including promotional planning, in store merchandising, team training, and customer communications to maximize product awareness and sales.
- Partner with restaurant leadership and operations teams to align marketing initiatives with business objectives and customer needs.
- Analyze customer feedback, sales trends, and campaign performance to optimize marketing strategies and improve return on investment.
- Coordinate community outreach programs, sponsorships, and local events to strengthen brand presence and drive customer acquisition.
- Created and distributed marketing content across digital and in-store channels, supporting promotions, new product launches, and driving customer engagement.
- Collaborate with cross-functional teams to ensure successful execution of campaigns, promotions, and operational initiatives.
- Maintained strong relationships with customers, community partners, and local organizations, fostering long-term business growth.
- Delivered fast, friendly guest service across front counter, drive-thru, and dining room operations.
- Trained new team members on service standards, food safety, and station procedures.
Shift Leader
UMAMI BURGER
10.2016 - 05.2020
- Supervised daily restaurant operations while leading team members to achieve service, productivity, and customer satisfaction goals.
- Trained, coached, and motivated employees on service standards, operational procedures, and team performance expectations.
- Executed promotional campaigns and operational initiatives to enhance restaurant performance and boost customer engagement.
- Trained and coached employees on service standards and operational procedures to ensure high team performance.
- Supported promotional campaigns and operational initiatives to enhance restaurant performance and increase customer engagement.
- Collaborated with management to implement process improvements that aligned with business objectives.
Education
Pharmacy Technician Program - Pharmacy
North-West College
AnaheimHigh School Diploma - undefined
Tustin High School
TustinSkills
- Customer Engagement
- Local Marketing
- Customer Acquisition
- Promotional Events
- Foodservice Industry Knowledge
- Local Market Insights
- Cross-functional teamwork
- Sales Performance Tracking
- Operational Excellence
- Project management
- Customer relations management
- Sales performance analysis
- Team Leadership
- Operational efficiency
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Problem-solving
- Problem-solving
Languages
Bilingual: English & Spanish
Timeline
Team Member
Chick-fil-A Beach Blvd.
10.2020 - Current
Shift Leader
UMAMI BURGER
10.2016 - 05.2020
High School Diploma - undefined
Tustin High School
Pharmacy Technician Program - Pharmacy
North-West College