Jacqueline Res
Big Stone City,SD
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Holiday Gas Station
Alexandria, MN
02.2025 - Current
- Led team in executing operational strategies to enhance customer satisfaction and store performance.
- Implemented inventory management system, optimizing stock levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
DAYCARE TEACHER
Dallas Life Child Development Center
Dallas, Texas
06.2024 - 01.2025
- Fostered child development through engaging activities, nurturing a positive learning environment. Collaborated with parents to support individual growth and milestones.
- Provided compassionate care for diverse group of children, adapting teaching methods to meet varied needs. Implemented age-appropriate curriculum to promote holistic development.
- Maintained meticulous records of children's progress, ensuring adherence to safety protocols. Organised structured daily routines to enhance learning and social skills.
- Developed creative learning activities to stimulate cognitive and social development. Introduced interactive storytelling sessions, boosting children's language and imagination skills.
- Improved children's readiness for primary education through targeted skill-building exercises. Fostered a safe, inclusive environment, resulting in positive feedback from parents and supervisors.
- Nurtured diverse group of children, tailoring teaching methods to individual needs. Implemented age-appropriate curriculum, promoting comprehensive development and readiness for primary education.
- Crafted creative learning activities to boost cognitive and social development. Launched interactive storytelling sessions, enhancing children's language skills and imagination.
IN HOME CAREGIVER
Careworks Health Services
Huntington Beach, California
06.2019 - 04.2022
- I worked in clients' homes assisting them with their daily living needs and personal hygiene care.
- Perform light housekeeping tasks such as cleaning, laundry, and meal preparation to maintain a comfortable living environment.
- Ensure safety and well-being of clients by monitoring their health conditions and administering medications as needed.
- Provide compassionate care and assistance with daily activities for elderly clients in their homes.
- Build strong relationships with clients and their families to provide emotional support and companionship.
- Maintained a clean and organized living environment for clients, promoting a sense of comfort and dignity in their homes.Meticulously managed medication schedules and monitored health conditions, ensuring client safety and well-being in their home environment.
- Fostered strong relationships with clients and families, creating a supportive network for comprehensive care and improved client outcomes.
- Implemented efficient housekeeping and meal preparation routines, significantly improving clients' living conditions and nutritional intake.
CASHIER/CUSTOMER SERVICE
Taco Bell
Huntington Beach, CA
08.2018 - 07.2019
- Efficiently processed customer transactions at the cash register with accuracy and professionalism.
- Managed Drive Thru orders in a fast-paced environment, ensuring prompt and accurate service.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining a friendly demeanor.
- Maintained cleanliness and organization of the cashier station and Drive Thru area.
- Collaborated with team members to fulfill orders and meet customer needs in a timely manner.
WAREHOUSE ASSOCIATE
Burlington Coat Factory
Huntington Beach, Ca
09.2016 - 07.2018
- I would unload trucks with a team, sort the products and move them to the sales floor to then be stocked by the team.
- I also would work in the back warehouse with a team that would theft tag clothing and then size them onto racks.
- When the racks would then be full I would also run them to said department and size them into the appropriate locations.
- Efficiently unloaded incoming shipments and verified contents against delivery invoices.
- Conducted thorough inventory counts and accurately recorded data in the warehouse management system.
- Maintained cleanliness and organization of the warehouse and dock area to ensure a safe working environment.
- Collaborated with team members to meet daily production goals and support overall warehouse operations.
Education
Diploma - undefined
West Valley High School
Spokane, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Adaptability and flexibility
- Customer service and satisfaction
Certification
- CPR CERTIFIED
- HOME HEALTH AIDE REGISTERED
- First Aid
Timeline
Assistant Manager
Holiday Gas Station
02.2025 - Current
DAYCARE TEACHER
Dallas Life Child Development Center
06.2024 - 01.2025
IN HOME CAREGIVER
Careworks Health Services
06.2019 - 04.2022
CASHIER/CUSTOMER SERVICE
Taco Bell
08.2018 - 07.2019
WAREHOUSE ASSOCIATE
Burlington Coat Factory
09.2016 - 07.2018
Diploma - undefined
West Valley High School