Jacqueline Reynoso
Summary
Detail-oriented Scheduling Coordinator with experience managing high-volume appointment scheduling, patient communication, and calendar coordination in fast-paced healthcare environments. Strong background in customer service, problem-solving, and multitasking while maintaining accuracy and efficiency. Bilingual communicator committed to delivering positive patient experiences and smooth daily operations.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Scheduling Coordinator
Cary Pediatric center
Cary
02.2023 - Current
- Coordinate high-volume patient scheduling while maintaining accuracy and timely communication
- Handle appointment cancellations, rescheduling, and urgent scheduling changes efficiently
- Manage calendars and resolve scheduling conflicts to support smooth office operations
- Communicate appointment updates and patient information clearly with staff and families
- Improve workflow efficiency through organization and process management
- Deliver excellent customer service by assisting patients with scheduling-related questions
Front Counter Team Member
Chick-fil-A
Sanford
01.2021 - 02.2022
- Guided customers with menu offerings and nutrition information, ensuring informed choices and satisfaction.
- Processed customer orders and accurately entered into the system.
- Delivered food to guest tables with timeliness and efficiency.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Managed multiple tasks in high-volume a high-volume environment.
Education
Certificate - Esthetician
Central Carolina Community College
Sanford, NC 08.2023 - 05.2024
Southern Lee High School
Sanford, NcSkills
- Appointment Scheduling
- Calendar Management
- Scheduling Software
- Patient Coordination
- Data Entry
- Insurance Verification
- Customer Service
- Multitasking
- Conflict Resolution
- Team Collaboration
- Bilingual Communication
- Problem Solving
Certification
- Spanish for Medical Professionals II
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Certificate - Esthetician
Central Carolina Community College
08.2023 - 05.2024
Scheduling Coordinator
Cary Pediatric center
02.2023 - Current
Front Counter Team Member
Chick-fil-A
01.2021 - 02.2022
Southern Lee High School