Jacqueline Rivera

• Provide animal care and husbandry services including but not limited to feeding and watering animals handling and restraint of animals cage and bedding changeouts cleaning and sanitizing animal rooms hallways ancillary equipment monitoring environmental parameters as required assessing the presence of vermin and effectiveness of control efforts performing animal health checks assisting in the local delivery and transport of animals assisting in the inspection ad storage of feed and bedding materials performing minor equipment and facility maintenance.
• Observe and report any abnormalities in animals equipment or facilities to the floor supervisor or the Project Manager.
• Adhere to security procedures and confidentiality requirements.
• Participate in the ongoing employee training program, with special emphasis on safety and health training, safe work practices, and use of personal protective equipment.
• Perform job tasks and duties in compliance with NIH “Guide”, facility policies, regulations, safety, and security procedures.
• Perform work in compliance with applicable safety requirements.
• Adhere to equipment sanitation and sterilization schedules.
• Ensure that records, logbooks and other project records are appropriately and contemporaneously maintained.

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• Clean, sanitize, or sterilize caging or equipment utilizing automated cage wash machines, autoclaves, bottle fillers, and bedding dump stations.
• Movement/delivery of feed/bedding sacks, cages, racks, pans, carts, dollies, and other equipment.
• Fill water bottles and build cages according to SOP as directed.
• Assure that records, log books, and other project records are appropriately maintained.
• Adherence to equipment sanitation and sterilization schedules (preventive maintenance, chlorine, and pH test).
• Observe and report any problems with equipment or the facilities to your supervisor.
• Participate in the ongoing employee training program, with special emphasis on safety and health training, safe work practices, and use of personal protective equipment.
• Operate Rack washer according to SOP as directed.
• Operate the Tunnel washer according to SOP as directed.
• Perform work in compliance with applicable safety requirements, (proper PPE, hearing protection).
• Complete all required sanitation logs and checklists
• Perform sterilization and environmental monitoring

• Answered customer service inquiries regarding account balances, transaction history, service charges and interest rates
• Processed customer transactions promptly minimizing wait times
• Learned about customer’s financial needs, established trust and optimized sales opportunities resulting in quality customer service
• Maintained friendly and professional interactions
• Responsible for providing variety of paying and receiving functions for customers in person, via telephone and through mail, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances
• Maintained package logs
• Received, logged, notified and distributed incoming packages for staff

• Responsible for providing variety of paying and receiving functions for customers in person, via telephone and through mail, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances
• Balanced each day’s transactions and verify cash totals
• Performed broad variety of member services functions such as opening and closing accounts, renewing certificates and assisting members with bookkeeping and checking account problems
• Answered member’s questions regarding Credit Union services and performed a variety of account maintenance duties
• Actively cross-sold Credit Union services
• Performed specific assigned side jobs including various clerical and receptionist functions and assist other Member Service Representative with duties as required
• Serve members promptly and professionally
• Recognized needs and referred to appropriate representatives or line of business for cross-sell or service opportunities
• Educated customers on use of banking website and mobile apps