Hi, I’m
Diana Orozco
Los Angeles,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
years of professional experience
Work History
Woodcraft Rangers
Club Leader/Floater
02.2024 - Current
Job overview
- Upon the conclusion of the school day, greet and invite children to the program.
- Plan and direct activities, such as educational projects, games, arts, and crafts, and homework assistance.
- Engaging in activities that promote enrichment.
- Maintain a safe environment by adhering to safety protocols, monitoring student conduct, and managing group dynamics.
- Encourage participation and enthusiasm while tailoring programs to students various needs and interests.
The Right Hire Inc.
Recruiter Specialist
10.2022 - 06.2024
Job overview
- Manage incoming chats, emails, and phone calls, ensuring timely and professional responses.
- Cultivated strong customer relationships through professional and informative interactions.
- Maintained Human Resource inbox, implemented major changes to improve response time in order to better relationship between Human Resources department and different clients.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
DCMG
Customer Service Representative
01.2019 - 09.2022
Job overview
- Managed front desk operations, providing exceptional customer service and administrative support.
- Handled scheduling, customer inquiries, and administrative tasks with efficiency and attention to detail.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Freezer Services
Warehouse Associate
01.2018 - 09.2018
Job overview
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Consistently lifted materials weighing as much as 30 pounds.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
San Gabriel High SchoolLos Angeles, CA
Diploma
11-2015
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Problem solving
- Teamwork
- Attention to detail
- Multitasking
- Activity planning
- Activity leading
- Class management
- Influencing skills
Personal Information
Title: Afterschool Program Club Leader
Timeline
Club Leader/Floater
Woodcraft Rangers
02.2024 - Current
Recruiter Specialist
The Right Hire Inc.
10.2022 - 06.2024
Customer Service Representative
DCMG
01.2019 - 09.2022
Warehouse Associate
Freezer Services
01.2018 - 09.2018
San Gabriel High School
Diploma
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