Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELINE RIVERA

Aurora,IL

Summary

Dedicated and bilingual health professional with a Bachelor’s in Exercise Science and a strong foundation in therapeutic care, physical activity, and patient engagement. Currently serving as a Patient Experience Coordinator with previous hands-on experience as a Physical Therapy Aide. Passionate about promoting physical wellness, fostering healthy habits, and creating a fun, structured environment that inspires students to stay active. Ready to bring strong communication, leadership, and organizational skills to a dynamic Physical Education classroom.

Overview

6
6
years of professional experience

Work History

Patient Experience Coordinator

Athletico
05.2025 - Current
  • Serve as the face of the clinic, creating a positive and welcoming environment for all patients.
  • Manage front office operations, including scheduling, patient check-ins/check-outs, and verifying insurance and co-pays.
  • Ensure a seamless, supportive physical therapy journey by coordinating communication between patients and clinical staff.
  • Demonstrate professionalism and empathy, particularly with pediatric, elderly, and injured populations.
  • Provide education and promote adherence to health and wellness practices.

Physical Therapy Aide

Athletico
12.2021 - 04.2025
  • Assisted in patient care, therapeutic exercise guidance, and preparation for physical therapy sessions.
  • Applied and removed medical devices such as splints, braces, and slings.
  • Performed modalities such as electrical stimulation and ultrasound under supervision.
  • Supported the front desk with clerical duties including insurance and scheduling.

Mail Sorter

Freedom Graphics Inc
11.2019 - 03.2020
  • Operated in a fast-paced production environment ensuring accurate sorting and packaging of 40 lbs mail trays.
  • Maintained consistency in meeting production goals and ensuring shipment quality.
  • Developed a strong work ethic, punctuality, and attention to detail.

Education

Bachelor of Science - Exercise Science

Aurora University

Skills

  • Bilingual (English & Spanish)
  • CPR/AED/First Aid/BBP and AEO Certified
  • Customer Service & Relationship Building
  • Leadership & Accountability
  • Communication & Critical Thinking
  • Team Collaboration
  • Enforcing Safety Protocols
  • Event & Activity Planning

Timeline

Patient Experience Coordinator

Athletico
05.2025 - Current

Physical Therapy Aide

Athletico
12.2021 - 04.2025

Mail Sorter

Freedom Graphics Inc
11.2019 - 03.2020

Bachelor of Science - Exercise Science

Aurora University

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JACQUELINE RIVERA