Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Work History
General Manager
Barra tacos and cocktails
Amherst, OH
10.2023 - 01.2024
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Recruited, trained and empowered employees to achieve key performance indicators.
Supervised employees through planning, assignments, and direction.
Administered employee discipline through verbal and written warnings.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Manager
Arabica Coffee House
Amherst, Ohio
02.2018 - 10.2023
Resolved problems, improved operations and provided exceptional service.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Worked effectively in fast-paced environments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.