Rafaella Sakaya Machado
College Station,TX
Summary
Born and raised in Brazil until the age of 10, I moved to the United States in 2018, where I quickly advanced academically. At 14, I began working at an ice cream shop while also coaching Brazilian Jiu-Jitsu to kids ages 3-14. By 15, I took on a role as a Program Director and Secretary, managing office administration, taking calls, and handling emails, all while maintaining my academic responsibilities. I am on track to graduate a semester early in December 2025. With a lifelong passion for Jiu-Jitsu, having started at the age of 3, I am highly interested in pursuing a career in sports medicine.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Director
Gracie Barra Bryan and Gracie Barra South College
05.2023 - Current
- Supported gym management in administrative tasks such as scheduling classes, tracking attendance, and processing payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Brazilian Jiu Jitsu Instructor
Gracie Barra College Station
06.2022 - 08.2024
- Mentored students to achieve personal goals, resulting in higher belt promotions and tournament success.
- Supported gym management in administrative tasks such as scheduling classes, tracking attendance, and processing payments when needed.
- Developed students'' understanding of core Brazilian Jiu Jitsu principles, enabling them to apply techniques effectively in real-world self-defense scenarios.
- Implemented strategies for injury prevention during training sessions, resulting in fewer incidents requiring medical attention.
- Increased class attendance by creating a welcoming and inclusive learning environment for all skill levels.
Fast Food Worker
Marble Slab Creamery
05.2022 - 09.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School Diploma -
College Station High School
College Station12-2025
Skills
- Program leadership
- Strategic planning
- Effective leader
- Customer service experience
- Policy implementation
- Business management
- Safety protocols
- Administration
- Coaching and mentoring
Certification
ICP Certified coach for Gracie Barra 2024
First Aid Certification 2024
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Timeline
Program Director
Gracie Barra Bryan and Gracie Barra South College
05.2023 - Current
Brazilian Jiu Jitsu Instructor
Gracie Barra College Station
06.2022 - 08.2024
Fast Food Worker
Marble Slab Creamery
05.2022 - 09.2022
High School Diploma -
College Station High School
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