Jacqueline Roberts
Rome,GA
Summary
Results-driven Quality Supervisor at Neaton Rome Inc. with a strong commitment to product quality and continuous improvement. Successfully reduced customer complaints by implementing corrective actions and fostering teamwork. Skilled in conducting thorough inspections and audits, while mentoring staff to enhance performance and achieve high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Quality Supervisor
Neaton Rome Inc.
07.2021 - Current
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Developed monthly reports showing inspections and improvements.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Production Line Assembly Worker
Neaton Rome Inc.
11.2004 - 07.2021
- Operated assembly line machinery for efficient production processes.
- Maintained clean and organized work area to promote safety and efficiency.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05-1993
Skills
- Dedication to product quality
- Corrective actions
- Product inspection
- Preventive actions
- Customer complaint handling
- Focused on quality
- Process improvement
- Corrective action planning
- Employee supervision
- Performance monitoring
- Report writing
- Teamwork and collaboration
Timeline
Quality Supervisor
Neaton Rome Inc.
07.2021 - Current
Production Line Assembly Worker
Neaton Rome Inc.
11.2004 - 07.2021
High School Diploma -
Ridgeland High School