Jacqueline Rodriguez

Pomona,CA.

Summary

Operations/3pl Logistics Manager with background as Customer Service looking to join a growing organization as part of the Excutive team

Overview

years of professional experience

Work History

Customer Service Manager/Logistic Manager

Melko Logistics Corp

01.2018 - Current

Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Handled day-to-day shipping and receiving overseeing more than packages per day.
Conducted research to address shipping errors and packaging mistakes.
Implemented ERP system for the company
Process EDI and allocate the orders
Generate UPC in the ERP System
Route POE/ Domestic orders in a timely manner
Resolve any issues that warehouse has with the shipments
Weekly meetings with the clients to give updates on shipping or any issues they may have

Customer Service/Logistic Manager

Luxephil Inc

01.2016 - 01.2018

Work closely with the sales team, buyers and buyers assistants
Process manual orders and create internal UPC’s, print pick tickets for the shipping department on a timely manner
Keep record of inventory and update the sales team
Print puck tickets and ship out the orders
Schedule pick ups and process UPS
Set up new customers and process all new vendor documents
Submitted RA’s when needed, process credit cards for approval for orders going out and work with the bank on our accounts
I receive the salesman sample and send them out to all reps and submit applications for our trade shows
I implemented an ERP software and trained all sales team with our B2B.

Customer Service Manager

Trixxi Clothing Company

01.2005 - 01.2016

Over see the Customer Service Department
Work closely with the sales team, buyers and buyers assistants
Process manual orders and EDI, enter UPC’s, print pick tickets for the shipping department on a timely manner
Run reports for the owner of the company and the sales teams such as booking reports, inventory report, comparison reports, hold for confirmation report
Work also closely with shipping print tickets for them
Set up new customers and process all new vendor documents
Led performance evaluations for 6 workers, respecting company strategy and goals
Planned and schedule the pick up on time for 6 different companies
Submitted RA’s when needed , dispute charge backs, credit approval for orders going out and work with the bank on our accounts

Data Entry/Customer Service Supervisor

City Girl

01.1998 - 01.2005

Responsibilities were to work with over see the Data Entry dept to make sure all orders were entered correctly and on time
Process manual orders, EDI,UPC’s, print pick tickets
Run booking reports for the owner of the company
Work also with shipping to make sure orders were shipped on time
Set up new customers and process all new vendor documents.

Education

Medical Assistant

American Career College

1995

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Lincoln High School

1993

Skills

ERP System : As 400 system, Blue Cherry ERP, Full Circle,A2000 system, Net Suite and implement ERP for Companies Inovis (QRS), IMA (Sears), EDI
Amazon Central, 40wpm, Microsoft Excel and Word
Logistics management
Transportation activity management

Team Building
Quick learner
Staff Training and development
Strategic planning

Timeline