JACQUELINE ROMANO
San Diego,CA
Summary
Bilingual Patient Service Representative with extensive experience in healthcare front office operations. Expertise in patient scheduling, insurance verification, and maintaining HIPAA compliance in fast-paced environments, ensuring exceptional patient service and accurate documentation.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Cardiovascular Institute of San Diego
San Diego, USA
02.2024 - Current
- Managed high-volume inbound calls for patient scheduling and registration.
- Coordinated referrals, authorizations, and insurance verification processes.
- Documented patient information accurately to maintain comprehensive records.
- Supported onboarding of new hires to ensure efficient integration into team.
- Worked effectively in team environments to make the workplace more productive.
Medical Front Office Assistant
Digestive Disease Associates
01.2023 - 02.2024
- Handled patient check-in/check-out, appointment scheduling, and referrals.
- Verified insurance eligibility, processed copays, and maintained HIPAA compliance.
- Managed multi-line phone systems and coordinated patient communication.
- Provided administrative support to management team when needed.
- Prepared and organized patient intake forms for efficient processing.
Medical Receptionist ( Externship )
Dr. Benjamin Camacho Clinic
San Diego, California
11.2022 - 01.2023
- Facilitated patient intake and registration, ensuring accurate data entry and efficient processing.
- Managed incoming calls, addressing patient inquiries and coordinating communication with other medical offices.
- Facilitated referrals for specialist care based on physician and patient requests.
- Coordinated insurance verifications and processed billing information, contributing to streamlined financial management.
Education
Medical Office Specialist Diploma -
UEI College
San Diego, CAHigh School Diploma -
Hover High School
San Diego, CASkills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Referrals & Authorizations
- HIPAA Compliance
- Medical billing
- Workflow Optimization
- Office Management
- Customer Service
- Patient Relations
- Effective communication
- Patient Education
Timeline
Patient Service Representative
Cardiovascular Institute of San Diego
02.2024 - Current
Medical Front Office Assistant
Digestive Disease Associates
01.2023 - 02.2024
Medical Receptionist ( Externship )
Dr. Benjamin Camacho Clinic
11.2022 - 01.2023
Medical Office Specialist Diploma -
UEI College
High School Diploma -
Hover High School