JACQUELINE RUSSI
New Hyde Park,New York
Summary
Customer-Focused Manager experienced in service industry. Transitioned from bartender to managerial roles, demonstrating strong analytical and problem-solving skills while delivering exceptional service. Committed to improving customer satisfaction through effective communication and resourceful project management.
Overview
9
9
years of professional experience
Work History
bartender
OLDE CITY
12.2023 - Current
- Mastered serving drinks in a high volume atmospheres
- Created drinks under customers’ requests
- Ensured client comfort and satisfaction at the bar
- Utilized strong communication skills to enhance product sales
- Showcased product knowledge to successfully promote new items to guests.
- Organized the bar before, during, and after each shift
bartender/manager
Murph’s Bar Fishtown
09.2022 - 11.2023
- Shared drink and food recommendations with guests based on preferences to enhance their experience
- Prepared high-quality drinks by hand pressing juices, making syrups, and ensuring freshness of all ingredients
- Scheduled staff, managed inventory, ordered stock, and reconciled daily receipts and end-of-day reports
bartender
The Fillmore Philadelphia
09.2022 - 01.2023
- Mixed drinks and crafted cocktails for diverse clientele at vibrant bar environment.
- Provided excellent customer service to enhance guest experience and satisfaction.
- Energized guests in fast-paced environment to enhance overall experience
- Monitored patrons to prevent overserving and coordinated with security to ensure safety
- Maintained cleanliness and organization of bar area during busy service hours.
bartender/manager
Bar Philadelphia
04.2020 - 08.2022
- Managed employee responsibilities and operations during shifts to ensure smooth service delivery.
- Counted and verified cash banks regularly to ensure accuracy.
- Protected the safety of the building by securing all of the windows/doors/safes/alarms
- Served drinks quickly to maintain high service standards in a fast-paced environment.
- Delivered attentive service to guests, creating a welcoming atmosphere that encouraged regular patronage.
bartender
Bru Craft & Wurst
12.2017 - 03.2019
- Crafted unique cocktails tailored to customers’ preferences, enhancing their experience
- Explained knowledge of craft beers from around to the world to customers and allowed the opportunity for people to try and enjoy new beers they were unsure of
- Ensured guest satisfaction by confirming order accuracy and addressing needs promptly
- When out of certain products, I offered product recommendations based on customer preferences based on my knowledge of said product as well as understanding of customer preferences
- Recommended options to customers when specific items were unavailable.
- Explained my knowledge of craft beers from around the world to customers and allowed the opportunity for people to try and enjoy new beers they were unsure of
Education
Geology/Chemistry
Drexel University
Philadelphia, PennsylvaniaSkills
- Bartending certification
- Cash handling
- Customer service
- Customer engagement
- Sales techniques
- Conflict resolution
- Team leadership
- Strong multitasking
- Excel
- PowerPoint
- Keyboarding
- HTML
- CSS
- Inventory management
- Customer service
Timeline
bartender
OLDE CITY
12.2023 - Current
bartender/manager
Murph’s Bar Fishtown
09.2022 - 11.2023
bartender
The Fillmore Philadelphia
09.2022 - 01.2023
bartender/manager
Bar Philadelphia
04.2020 - 08.2022
bartender
Bru Craft & Wurst
12.2017 - 03.2019
Geology/Chemistry
Drexel University