Jacqueline Salas
La Habra,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Essential Healthcare Solutions
Fife, Washington
01.2025 - Current
- Processed patient registrations and insurance verifications efficiently.
- Scheduled appointments and managed patient flow in a busy healthcare setting.
- Communicated with patients regarding services, insurance coverage, and policies.
- Serviced military members, family members and retirees.
- Verifying and updating demographics information.
- Scheduling of referrals.
Patient Access Representative
Franciscan Medical Group
Federal Way, WA
10.2023 - 05.2024
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Dental Assistant
Dai Bui Family Dentistry
Montclair, CA
02.2020 - 03.2023
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Laid out dental instruments and equipment before procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Gathered medical information, dental health history and vitals from patients.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, and seating permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Customer Relations Specialist
Surface art inc
Kent, WA
08.2019 - 01.2020
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Built relationships with distributors and dealers by providing first-line support and education.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Exceeded company productivity standards on consistent basis.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Board Builder/Shipping Clerk
Surface art inc.
Kent, WA
01.2019 - 08.2019
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Building of sample boards for showroom displays for outside customers.
Supervisor
Luv-N-Care Child Development Center
Auburn, WA
10.2016 - 09.2018
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Created training manual for all employees to use as reference guide.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Automated office operations, managed client correspondence and tracked records.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Leveraged market knowledge and leadership ability to help drive profit increases.
Sandwich Artist
Subway sandwiches
Kent, WA
10.2015 - 02.2016
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Completed opening, closing and shift change tasks following company guidelines.
- Verified orders and bagged items for easy transport.
- Kept customer and food preparation areas clean and well-organized.
- Organized food preparation stations and regularly replenished supplies.
- Answered guest questions, delivering most accurate and updated information available.
Dental Assistant
Dai Bui Family Dentistry
Montclair, CA
09.2011 - 02.2013
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Laid out dental instruments and equipment before procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Gathered medical information, dental health history and vitals from patients.
Cashier
Goodwill Industries
Chino, CA
06.2010 - 07.2011
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Customer Service Representative
Yellow cab co.
Pomona, CA
04.2007 - 08.2009
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Documented conversations with customers to track requests, problems and solutions.
- Trained new employees on procedures and policies to maximize team performance.
- Answered 50+ inbound calls per day and directed to individuals or departments.
Sandwich Artist
Subway sandwiches
Ontario, CA
10.2004 - 06.2005
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Informed customers of regular deals or monthly specials to upsell orders.
- Answered guest questions, delivering most accurate and updated information available.
- Kept customer and food preparation areas clean and well-organized.
Education
Dental Assisting - Dental Assisting
American Career College
Ontario, CA10.2011
Skills
- Sterilization techniques
- Disinfecting rooms and equipment
- Dentrix proficiency
- Patient schedule management
- Taking X-rays
- Treatment room setup
- Chairside assistance
- Exam room setups
- Periodontics
- Oral X-Rays
- Office Management
- Multitasking
- Warehouse
- Data entry
- Customer service
- Office management
- Payroll management
- Sage
- Quick books
- Eagle soft
- Infection control training
- Shipping
- Reception
- Chairside Assistance
- Insurance verification
- Call center
Timeline
Patient Access Representative
Essential Healthcare Solutions
01.2025 - Current
Patient Access Representative
Franciscan Medical Group
10.2023 - 05.2024
Dental Assistant
Dai Bui Family Dentistry
02.2020 - 03.2023
Customer Relations Specialist
Surface art inc
08.2019 - 01.2020
Board Builder/Shipping Clerk
Surface art inc.
01.2019 - 08.2019
Supervisor
Luv-N-Care Child Development Center
10.2016 - 09.2018
Sandwich Artist
Subway sandwiches
10.2015 - 02.2016
Dental Assistant
Dai Bui Family Dentistry
09.2011 - 02.2013
Cashier
Goodwill Industries
06.2010 - 07.2011
Customer Service Representative
Yellow cab co.
04.2007 - 08.2009
Sandwich Artist
Subway sandwiches
10.2004 - 06.2005
Dental Assisting - Dental Assisting
American Career College