Felicia Cort
Spanaway
Summary
Adaptable healthcare professional with a quick learning ability, and a talent for adjusting to new environments. Driven by a passion for patient care and a continuous appetite for learning. With a safety-conscious, strong work ethic, and an ability to adapt to diverse environments. I am eager to see where my next career adventure takes me.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Representative
MultiCare Health System
Tacoma
04.2023 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Endoscopy Technician
WAGI Washington Gastroenterology
Tacoma
12.2023 - 04.2024
- Supports and assists physicians and registered nurses with procedures, as directed.
- Prepared rooms for endoscopic procedures according to established protocols.
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Participated in quality assurance activities related to endoscope reprocessing techniques.
- Maintained endoscopy equipment, including cleaning, sterilizing and troubleshooting.
CNA - Certified Nursing Assistant
ST JOESPHS HOSPITAL
Tacoma
09.2021 - 12.2023
- I was a CNA on the 7th floor of a med/surg unit.
- I obtain vitals and needs from each patient.
- Assisted patients in ambulation and transfers using proper body mechanics.
- I volunteered from time to time as a 'sitter'; I observed patients who were labeled as self-harm.
- At the end of the shift, I give a report to the oncoming CNA.
- Documented patient care services by charting in designated areas.
CNA - Certified Nursing Assistant
Poineer memory haven
Tacoma
03.2018 - 11.2022
- I provided patient safety and comfort through attention to general health, and I provided assistance and guidance in cleanliness, grooming, rest, activity, and nourishment; I maintained an attractive and comfortable ward environment.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided emotional support to family members during difficult times.
- Documented patient care services by charting in designated areas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted residents in preparing for activities and social programs.
Material Handler
Carlson Paving Products
Tacoma
08.2019 - 03.2021
- Organized warehouse inventory according to warehouse plan.
- I learned how to pull orders, and expedite loads and orders.
- I was the backup receiver.
- Unloaded cargo from trucks with mechanized equipment.
- The foreman of manufacturing saw potential in me and promoted me to material handler, where I learned to use a sit-down forklift, as well as steel machinery.
- I was a safety representative the whole time I was employed there
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Investigated discrepancies between inventory records and actual stock on hand.
- Managed work area cleanliness by following company guidelines for organization.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Human resource specialist
Us army
10.2008 - 11.2012
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Interpreted and explained human resources policies, procedures or regulations.
Education
Medical Assistant Certification -
MCU- Multicare University
Puyallup, WA01-2025
Associate's degree - Nursing Assistant
Bates Technical College
Tacoma, WA10.2022
Advance Study- Military Specialty Training - Human resource management
Ft. Jackson Skill School
Fort Jackson, SC01.2009
High school diploma -
Challenger High School
Spanaway, WA01.2006
Skills
- Patient care
- Electronic health records
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Infection control protocols
- Vital signs monitoring
- Vital signs documentation
- Sterilization techniques
- Healthcare ethics
- Professional bedside manner
- Clinical documentation expertise
- Adaptability
Certification
- Diploma of Physical Therapy, 12/01/20, 12/31/24
- CPR Certification
- First Aid Certification
- BLS Certification
- Food Handler Certification
- CNA, 08/01/22, 08/31/24
- Driver's License
- Forklift Certification
- AED Certification
Military Service
Army, United States, E4, 10/01/08, 11/30/12
References
References available upon request.
Timeline
Endoscopy Technician
WAGI Washington Gastroenterology
12.2023 - 04.2024
Patient Access Representative
MultiCare Health System
04.2023 - Current
CNA - Certified Nursing Assistant
ST JOESPHS HOSPITAL
09.2021 - 12.2023
Material Handler
Carlson Paving Products
08.2019 - 03.2021
CNA - Certified Nursing Assistant
Poineer memory haven
03.2018 - 11.2022
Human resource specialist
Us army
10.2008 - 11.2012
Medical Assistant Certification -
MCU- Multicare University
Associate's degree - Nursing Assistant
Bates Technical College
Advance Study- Military Specialty Training - Human resource management
Ft. Jackson Skill School
High school diploma -
Challenger High School
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