Jacqueline Sanchez Pensamiento
Henderson
Summary
Customer-focused professional with years of experience in customer service, cash handling, team support, and problem resolution. Proven ability to build relationships, manage multiple priorities, and provide exceptional service in a fast paced environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Head-server
Love Paradise Sushi/ Ono Sushi
11.2024 - 06.2026
- Owners had two restaurants I would move back and fourth.
- Built strong relationships with guests in a fast-paced environment while providing excellent customer service.
- Hosted guests, managed seating, ensure cleanliness and maintained a welcoming atmosphere.
- Resolved customer concerns professionally to ensure satisfaction.
- Checked in with guests throughout their dining experience.
- Processed payments and handled cash and credit card transactions accurately.
- Assisted with company and takeout orders while coordinating with team members.
Server/waitress
AYCE sushi & asian fusion
12.2023 - 11.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining attention to detail in orders.
- Implemented upselling techniques, enhancing guest dining experience and increasing sales.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Head-server
Love Paradise Sushi
12.2021 - 11.2023
- Maintained an active knowledge of the menu and restaurant layout.
- Created the best customer experience welcoming guests, taking food orders.
- Communicating with customers and coworkers to ensure positive dinning experince.
Merchandise Associate/Cashier
Tj maxx
07.2021 - 12.2021
- Quickly build relationships with staff and customers
- Clear communication and active listening during cashiering.
- Constantly pushing new merchandise in women’s clothing and beauty/ accessories while ensuring good customer service and cleaning.
Education
High School Diploma -
Southeast Career Technical Academy Nursing Assistant Program
5710 Mountain Vista St05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Team motivation
Timeline
Assistant Manager/Head-server
Love Paradise Sushi/ Ono Sushi
11.2024 - 06.2026
Server/waitress
AYCE sushi & asian fusion
12.2023 - 11.2024
Head-server
Love Paradise Sushi
12.2021 - 11.2023
Merchandise Associate/Cashier
Tj maxx
07.2021 - 12.2021
High School Diploma -
Southeast Career Technical Academy Nursing Assistant Program