Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Shallcross

East Syracuse

Summary

Dedicated professional with experience in team leadership and training new staff in the coffee industry. Experienced in developing seasonal menus and implementing quality control measures to drive operational success and customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Sweet Praxis
Syracuse
02.2022 - 04.2024
  • Crafted high-quality espresso beverages to ensure customer satisfaction.
  • Ensured cleanliness and organization of coffee station and seating areas to enhance customer experience.
  • Engaged with customers to deliver exceptional service and resolve inquiries effectively.
  • Operated point-of-sale system for order processing and payment transactions.

Head Barista & Supervisor

Strong Hearts Cafe
Syracuse
07.2020 - 11.2021
  • Oversaw daily inventory of coffee beans and supplies, ensuring seamless operations.
  • Coached new baristas on equipment use and customer service standards, enhancing customer experience.
  • Developed seasonal drink menus, incorporating customer feedback and trends.
  • Established quality control measures for beverage preparation and presentation, maintaining high standards.

Shift Supervisor

Recess Coffee
Syracuse
03.2019 - 07.2020
  • Supervised daily operations to optimize workflow and enhance customer satisfaction.
  • Resolved customer complaints promptly, improving overall customer experience.
  • Coordinated employee schedules to ensure adequate staffing and support operational needs.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Monitored inventory levels and placed supply orders to maintain operational efficiency.
  • Completed opening and closing duties to facilitate business operations.

Education

Associate of Science - Liberal Arts And Sciences

Finger Lakes Community College
Canandaigua, NY
05.2027

Skills

  • Coffee machinery
  • Point-of-sale operation
  • Safe food handling
  • Menu development
  • Inventory management
  • Quality control
  • Problem resolution
  • Team leadership
  • Exceptional customer service
  • Beverage preparation

Certification

Servsafe, March 2024

Timeline

Barista

Sweet Praxis
02.2022 - 04.2024

Head Barista & Supervisor

Strong Hearts Cafe
07.2020 - 11.2021

Shift Supervisor

Recess Coffee
03.2019 - 07.2020

Associate of Science - Liberal Arts And Sciences

Finger Lakes Community College
Jacqueline Shallcross