Dedicated professional with experience in team leadership and training new staff in the coffee industry. Experienced in developing seasonal menus and implementing quality control measures to drive operational success and customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Sweet Praxis
Syracuse
02.2022 - 04.2024
Crafted high-quality espresso beverages to ensure customer satisfaction.
Ensured cleanliness and organization of coffee station and seating areas to enhance customer experience.
Engaged with customers to deliver exceptional service and resolve inquiries effectively.
Operated point-of-sale system for order processing and payment transactions.
Head Barista & Supervisor
Strong Hearts Cafe
Syracuse
07.2020 - 11.2021
Oversaw daily inventory of coffee beans and supplies, ensuring seamless operations.
Coached new baristas on equipment use and customer service standards, enhancing customer experience.
Developed seasonal drink menus, incorporating customer feedback and trends.
Established quality control measures for beverage preparation and presentation, maintaining high standards.
Shift Supervisor
Recess Coffee
Syracuse
03.2019 - 07.2020
Supervised daily operations to optimize workflow and enhance customer satisfaction.