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Jacqueline Sills
Louisburg,NC
Work Preference
Summary
Dedicated administrative and human services leader adept at managing program operations and building collaborative relationships with community partners. Skilled in client assessments, data management, and fostering inclusive environments. Committed to delivering exceptional service and improving client outcomes through strategic program initiatives.
Overview
22
22
years of professional experience
Work History
Program Manager
Choosing To Change – Abuser Treatment Program
Raleigh, NC
07.2010 - Current
- Oversaw daily program operations to ensure effective service delivery.
- Oversaw part-time staff scheduling and performance evaluations.
- Ensured program database was current and properly maintained.
- Provided regular client status updates to referring agencies to enhance communication and collaboration.
- Build and foster relationships with community partners.
- Facilitated weekly domestic violence intervention groups, fostering a supportive environment for participants.
- Conduct one-on-one assessments to determine appropriateness for services.
Program Coordinator
Wake Technical Community College
Raleigh, NC
05.2018 - 06.2026
- Supervised part-time staff to ensure smooth daily program operations.
- Managed and audited program databases, including course updates and funding.
- Facilitated online student services and coordinated post-course follow-up to enhance participant experience.
- Facilitated student registrations to streamline enrollment and maintain accurate records., transfers, withdrawals, and refunds.
- Completed monthly reconciliation of program accounting ledger.
- Reviewed scholarship applications to assess eligibility based on established criteria. and conducted follow-up interviews.
- Assisted with agency partnerships and organized presentations and community events to strengthen outreach.
- Responded to program inquiries across multiple communication channels.
Patient Registration Representative
WakeMed Hospital
Raleigh, NC
06.2024 - 03.2026
- Checked in patients, verified insurance, and entered demographic information to ensure accurate patient records and streamlined registration process.
- Collected copays and point-of-service payments to facilitate efficient billing and enhance patient satisfaction.
- Delivered exceptional customer service in a high-volume environment, contributing to positive patient experiences and retention.
- Scheduled follow-up appointments and coordinated patient flow.
- Supported centralized welcome desks and physician practice check-in areas.
Resource Consultant
First In Families of North Carolina
Durham, NC
05.2013 - 05.2016
- Cultivated partnerships with vendors and service agencies to improve service delivery and client outcomes.
- Provided support to individuals with traumatic brain injuries and developmental disabilities, enhancing their access to necessary resources.
- Coordinated community outreach events to raise awareness and increase engagement with local resources.
- Organized and maintained filing systems for efficient document retrieval.
Program Supervisor
Triangle Family Services, Inc.
Raleigh, NC
07.2006 - 07.2010
- Led weekly group sessions to foster participant engagement and progress.
- Supervised part-time group facilitators to enhance program delivery quality.
- Delivered case management services to support client needs.
- Conducted intake assessments.
- Served as liaison to community partners and referring agencies.
Front Desk Receptionist / Administrative Assistant
Triangle Family Services, Inc.
Raleigh, NC
05.2004 - 07.2006
- Registered clients and scheduled appointments to ensure smooth operations and client satisfaction.
- Managed multi-line phones and responded to inquiries.
- Reconciled group fees and maintained client files, enhancing data accuracy and accessibility.
- Conducted monthly client orientations to introduce program details and expectations.
- Supported program supervisors and case coordinators by coordinating schedules and facilitating communication.
- Recorded and distributed meeting minutes.
- Prepared manuals and materials for group sessions.
Education
Associate's Degree - Office Systems Technology
Vance-Granville Community College
Henderson, NC06-2005
Skills
- Patient registration and check-in
- Insurance verification
- Payment collections
- Appointment scheduling
- Healthcare and patient support
- Clinical customer service
- Records management
- Payment reconciliation
- Database management
- Report preparation
- Community needs assessment
- Program evaluation techniques
- Program impact assessment
- Virtual program management
- Stakeholder engagement
- Facilitation techniques
- Social program development
- Accessibility program management
- Partnership management
- Office management
- Front desk operations
- Multi-line phone management
- Calendar coordination
- High-volume delivery
- Inquiry response
- Conflict resolution
- Interpersonal skills
- Compassionate communication
Timeline
Patient Registration Representative
WakeMed Hospital
06.2024 - 03.2026
Program Coordinator
Wake Technical Community College
05.2018 - 06.2026
Resource Consultant
First In Families of North Carolina
05.2013 - 05.2016
Program Manager
Choosing To Change – Abuser Treatment Program
07.2010 - Current
Program Supervisor
Triangle Family Services, Inc.
07.2006 - 07.2010
Front Desk Receptionist / Administrative Assistant
Triangle Family Services, Inc.
05.2004 - 07.2006
Associate's Degree - Office Systems Technology
Vance-Granville Community College