Jacqueline Sills

• Oversaw daily program operations to ensure effective service delivery.
• Oversaw part-time staff scheduling and performance evaluations.
• Ensured program database was current and properly maintained.
• Provided regular client status updates to referring agencies to enhance communication and collaboration.
• Build and foster relationships with community partners.
• Facilitated weekly domestic violence intervention groups, fostering a supportive environment for participants.
• Conduct one-on-one assessments to determine appropriateness for services.

• Supervised part-time staff to ensure smooth daily program operations.
• Managed and audited program databases, including course updates and funding.
• Facilitated online student services and coordinated post-course follow-up to enhance participant experience.
• Facilitated student registrations to streamline enrollment and maintain accurate records., transfers, withdrawals, and refunds.
• Completed monthly reconciliation of program accounting ledger.
• Reviewed scholarship applications to assess eligibility based on established criteria. and conducted follow-up interviews.
• Assisted with agency partnerships and organized presentations and community events to strengthen outreach.
• Responded to program inquiries across multiple communication channels.

• Checked in patients, verified insurance, and entered demographic information to ensure accurate patient records and streamlined registration process.
• Collected copays and point-of-service payments to facilitate efficient billing and enhance patient satisfaction.
• Delivered exceptional customer service in a high-volume environment, contributing to positive patient experiences and retention.
• Scheduled follow-up appointments and coordinated patient flow.
• Supported centralized welcome desks and physician practice check-in areas.

• Scheduled and coordinated internal and external meetings, ensuring accurate communication, timely preparation, and smooth execution.
• Managed logistical setup for meetings and student award ceremonies, including space preparation, materials, technology, and participant support.
• Processed scholarship applications by reviewing submissions, verifying eligibility, and maintaining organized documentation for award decisions.
• Facilitated student registrations and orientation.
• Assisted with agency partnerships and organized presentations and community events to strengthen outreach, promote program visibility, and support collaborative initiatives.
• Responded to program inquiries across multiple communication channels.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Purchased and maintained office supplies.
• Input data into spreadsheets and databases.
• Supported staff on special assignments and ad hoc projects.

• Cultivated partnerships with vendors and service agencies to improve service delivery and client outcomes.
• Provided support to individuals with traumatic brain injuries and developmental disabilities, enhancing their access to necessary resources.
• Coordinated community outreach events to raise awareness and increase engagement with local resources.
• Organized and maintained filing systems for efficient document retrieval.

• Led weekly group sessions to foster participant engagement and progress.
• Supervised part-time group facilitators to enhance program delivery quality.
• Delivered case management services to support client needs.
• Conducted intake assessments.
• Served as liaison to community partners and referring agencies.

• Registered clients and scheduled appointments to ensure smooth operations and client satisfaction.
• Managed multi-line phones and responded to inquiries.
• Reconciled group fees and maintained client files, enhancing data accuracy and accessibility.
• Conducted monthly client orientations to introduce program details and expectations.
• Supported program supervisors and case coordinators by coordinating schedules and facilitating communication.
• Recorded and distributed meeting minutes.
• Prepared manuals and materials for group sessions.