Jacqueline Smith
North Las Vegas,NV
Overview
5
5
years of professional experience
Work History
Damage Claims Representative Remote
Ffam
Las Vegas, NV
08.2022 - 01.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Cashier
Terribles
02.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Collections Agent
PRA Group
Henderson, NV
11.2019 - 03.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Timeline
Damage Claims Representative Remote
Ffam
08.2022 - 01.2025
Cashier
Terribles
02.2022 - 08.2022
Collections Agent
PRA Group
11.2019 - 03.2021