Jacqueline Soto
Summary
Motivated and detail oriented professional with extensive experience in high volume data entry and customer service. Adept at managing multiple tasks with a focus on accuracy and efficiency. Proven ability to maintain composure and deliver exceptional service under fact pasted conditions. Committed to leveraging strong organizational and communication skills to support team goals and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Clerk
A1 Personnel/ HPD Auto Dealers
11.2023 - Current
- Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
- Demonstrated proficiency in data entry, contract modification and billing.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Worked well in a team setting, providing support and guidance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
Recruiter and Case Manager
Adaptive Construction Solutions
02.2022 - 05.2023
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Military
US Army
03.2019 - 11.2022
- Improved team efficiency by implementing strategic communication and coordination methods during artillery operations.
- Enhanced accuracy in target acquisition by diligently utilizing field maps, aerial photography, and digital data.
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Increased safety standards through strict adherence to established procedures for handling ammunition and maintaining weapons systems.
- Promoted a culture of accountability within the team by enforcing disciplinary measures when necessary according to Army guidelines.
Warehouse Stocker
Amazon Fulfillment Center
10.2018 - 11.2018
- Improved warehouse efficiency by implementing a new inventory management system.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Boosted productivity with effective communication between team members and proper delegation of tasks.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Reduced product damage by implementing proper storage techniques and handling procedures.
Assistant Daycare Provider
Kids R Kids Learning Academy
08.2018 - 09.2018
- Helped maintain accurate records of attendance, incident reports, and other documentation required for state licensing compliance.
- Facilitated smooth transitions between daily activities such as playtime, naptime, and mealtimes for seamless daycare experiences.
- Supported staff training initiatives aimed at enhancing overall daycare service quality, including attending mandatory workshops or professional development courses.
- Communicated effectively with diverse families to accommodate unique needs or preferences in regards to their child''s care at the facility.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Daycare Floater
Foundations Academy
10.2017 - 07.2018
- Collaborated with staff members on implementing new teaching strategies, resulting in improved learning experiences for children.
- Adapted quickly to changing schedules or classroom dynamics, ensuring seamless support for lead teachers as needed.
- Maintained comprehensive records documenting attendance, behavior patterns, and any pertinent observations about individual children''s needs or accomplishments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Built constructive and open relationships with families with forthright yet friendly communication.
Cashier Team Lead
Whataburger
09.2016 - 03.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Education
High School Diploma -
Jersey Village High School
Houston, TX05.2018
Skills
- Data Accuracy
- Word Processing
- Document Processing
- Customer Service-Oriented
- Quality Control
- Data Entry Accuracy
- Time Management
- Effective Communication
- Teamwork and Collaboration
- Customer Service Excellence
- Attention to Detail
- Documentation and Recordkeeping
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Clerk
A1 Personnel/ HPD Auto Dealers
11.2023 - Current
Recruiter and Case Manager
Adaptive Construction Solutions
02.2022 - 05.2023
Military
US Army
03.2019 - 11.2022
Warehouse Stocker
Amazon Fulfillment Center
10.2018 - 11.2018
Assistant Daycare Provider
Kids R Kids Learning Academy
08.2018 - 09.2018
Daycare Floater
Foundations Academy
10.2017 - 07.2018
Cashier Team Lead
Whataburger
09.2016 - 03.2017
High School Diploma -
Jersey Village High School
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