Jacqueline Soto-Ibarra
Waco,TX
Summary
Efficient receptionist skilled in managing front desk operations and optimizing patient flow. Known for effective multitasking and prioritization, committed to enhancing customer satisfaction and supporting healthcare teams.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Receptionist
Tinovus Health
2025 - Current
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling using electronic health record systems to optimize patient flow.
- Assisted in patient check-in and check-out processes, enhancing overall efficiency and satisfaction.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Supported billing processes by verifying insurance information and collecting co-pays from patients.
Receptionist
Waco Family Medicine
08.2022 - 12.2025
- Provided administrative support to healthcare staff, facilitating seamless communication across departments.
- Handled incoming calls and inquiries, directing them to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
John Paul Stevens Highschool
San Antonio, TX06.2020
Skills
Organization skills
Time management
Telephone skills
Data entry
Appointment scheduling
Office administration
File management
Tech-Savvy
Performance improvement
Basic accounting
Front desk operations
Multitasking and prioritization
Positive and professional
Calm demeanor
Problem-solving
Payment processing
Computer proficiency
Billing and invoicing
Documentation
Languages
Spanish
Professional Working
Timeline
Receptionist
Waco Family Medicine
08.2022 - 12.2025
Receptionist
Tinovus Health
2025 - Current
High School Diploma -
John Paul Stevens Highschool