Jacqueline Stafford
Largo,FL
Summary
Highly-motivated and experienced professional with a strong work ethic, adaptability and known for leveraging analytical thinking and problem solving. Skilled in acquiring new knowledge and applying it effectively, with the desire to take on new challenges. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Panel Relations Specialist
Nielsen TV Ratings
Oldsmar, FL
10.2016 - Current
- Mentored junior team members and managed employee relationships.
- Collaborated with research teams to develop new methods for collecting data from panels.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Department Supervisor
Kohls Department Store
Sarasota, FL
06.2015 - 09.2016
- Trained and mentored new associates on department policies and procedures.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Front of House Trainer
Tijuana Flats
Sarasota, Florida
05.2013 - 06.2015
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities.
- Supervised the setup of events and special promotions to attract new customers.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Assistant Store Manager
Aeropostale
Tampa, Florida
11.2011 - 03.2013
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Some College (No Degree) - Business Administration And Management
Saint Petersburg College
Tarpon Springs, FLSkills
- Data Management and Analysis
- Policies and Procedures Adherence
- Process Improvement
- Teamwork and Collaboration
- High-Energy Attitude
- Strong Analytical and Problem Solving Skills
- Project Management Abilities
- Multitasking and Prioritization
- Interpersonal skills
Timeline
Panel Relations Specialist
Nielsen TV Ratings
10.2016 - Current
Department Supervisor
Kohls Department Store
06.2015 - 09.2016
Front of House Trainer
Tijuana Flats
05.2013 - 06.2015
Assistant Store Manager
Aeropostale
11.2011 - 03.2013
Some College (No Degree) - Business Administration And Management
Saint Petersburg College