Accomplished Customer Service Representative with a proven track record at New York Community Bank, enhancing customer loyalty through empathetic resolution of complaints and expert product recommendations. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive customer experiences, significantly contributing to sales growth and customer satisfaction.
Hi, I’m
Jacqueline Sze
Staten Island,NY
Summary
Overview
26
years of professional experience
Work History
ASP Pool Co.
Customer Service Representative
06.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
New York Community Bank
Customer Service Representative
04.1998 - 04.2008
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Drake Business School Staten Island, NY
Executive Office Admin Certificate from Business
06.1998
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
ASP Pool Co.
06.2024 - Current
Customer Service Representative
New York Community Bank
04.1998 - 04.2008
Drake Business School
Executive Office Admin Certificate from Business