Jacqueline Tiberi
Uxbridge,MA
Summary
Experienced Practice Manager and Licensed Optician successful at strengthening key performance indicators, coaching and development, budgets, payroll and patient relations for a 3 optometrist practice. Forward-thinking professional bringing more than 15 years of experience helping and serving patient needs, working for fast-paced optometry practices. Exceptional success driving financial improvements and revenue increases for a growing and expanding practice.
Overview
17
17
years of professional experience
Work History
Practice Manager
Hopkinton Eye Associates/ AEG Vision
Hopkinton, MA
08.2014 - Current
- Over saw operational changes going from a private practice to PE owned.
- Helped implement new partnership goals, KPIs and metrics leading our team to reach our goals.
- Captured and retained top talent added to our team to be able to sustain significant growth and operational changes.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Licensed Optician/Front Office Manager
Dr. Paul Elliott /. The Optical Shoppe
Foxborough, MA
06.2007 - 08.2014
- Optometric assistance and pre exam preparation, eye wear and contact lens sales, insurance interpretation/profit maximizing, insurance billing, co-management coordinator, product ordering for patient jobs, edging and finishing, meeting with frame manufacturers reps, inventory selection and purchasing.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
High School Diploma -
North Attleboro High School
North Attleborough, MASkills
- ABO Certified
- NCLE Certified
- LDO MA 6372
- Practice Management
- Budgets
- Bookkeeping
- Decision-Making
- Training and mentoring
- Employee Recruitment and Hiring
Timeline
Practice Manager
Hopkinton Eye Associates/ AEG Vision
08.2014 - Current
Licensed Optician/Front Office Manager
Dr. Paul Elliott /. The Optical Shoppe
06.2007 - 08.2014
High School Diploma -
North Attleboro High School