Jessica D. Martínez

Overseeing daily overall operations of the highest volume store of the district and Top 10 in the company. Providing excellent customer and patient care by fitting, dispensing and adjusting glasses. Setting and meeting sales goal through positive key performance indicators. Hiring, recruiting, training and development of staff. Driving positive contributions by managing profit and loss. Positive end of year results for 2024.

Oversees daily operations of the optical. Driving excellent customer service while providing eye care by fitting and adjusting eyeglasses. Hiring, recruiting and training staff. Setting and meeting sales goals by contributing to positive key performance indicators. Coaching and team development. Drove positive end of year results for 2019, 2020

• Managed under great deal of pressure and emergency situation during Hurricane Maria in Bayamon & San Juan
• Relocated to H&M Boynton beach to improve the sales and customer service, providing weekly, monthly and yearly sales report and projections
• Providing guidance input and follow up with the department managers

• Provided an individualized client experience promoting the brand and the clients need
• Assisted on daily operations, sales, marketing, visual merchandise, coaching and projections

• Worked with customers and model excellent customer service skills and floor supervision skills
• Followed the company criteria for properly hiring, reviewing, coaching and promoting sales associates and assistant managers
• Protected store payroll by adhering to wage cost guidelines and allowed hours
• Executed floor-sets and promotional directive; implemented visual merchandising