Jacqueline Truong
Honolulu,HI
Summary
With a proven track record at Feather and Fur Animal Hospital, I excel in delivering exceptional animal care and client service. Skilled in anesthesia administration and adept at identifying animal behavioral changes, I've significantly enhanced patient outcomes. My attention to detail and ability to work under pressure ensure high-quality support in fast-paced veterinary settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Feather and Fur Animal Hospital
Kailua, HI
04.2022 - Current
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Prepared and labeled medications and instructed client on administration.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Tracked and scheduled follow-up appointments for animal treatment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Cared for animals during surgery and post-operative recovery by closely monitoring vital signs and progress.
- Assisted with polishing, removing stains and other dental procedures.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Server
Nico's Pier 38
Honolulu, HI
03.2017 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Veterinary Assistant
The Pet Clinic
Honolulu, HI
07.2020 - 03.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels
- Positioned/ capture x-rays animals for thoracic and abdominal
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform Drs
- Processed new patients and updated client records with key information using AVImart
- Checkout outpatients
- Answer phone/ schedule appointments
- Fill prescriptions
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient \blood samples for laboratory analysis.
- Aided veterinary surgeon with surgeries and dental procedures for domestic
- Monitor/ record anesthesia during procedures/surgeries
- Prepared surgical instrument packs and drapes procedures by processing in autoclave
- Educated clients on post-surgical/procedure care and nutrition.
Education
Associate of Science - Hybrid Vet Tech
Windward Community College
Kaneohe, HI05-2023
Skills
- Customer Billing
- Examination Room Oversight
- Prescription Filling
- Animal Behavioral Changes
- Proper Animal Restraint
- Attention to Detail
- Customer Service
- Patient Discharge
- Intravenous injection
- Surgical scrubbing procedures
- Anesthesia administration
- Urinalysis techniques
- Intravenous catheterization
- Reading cytology
Skills
- Cash Drawer Balancing
- Sales and Upselling
- Appointment Scheduling
- Diagnostic Testing
Certification
- RVT for the last 2 years.
Relocation
I will be relocating to Wailuku, Maui in the next couple of months
Languages
English and Vietnamese
References
References available upon request.
Timeline
Veterinary Technician
Feather and Fur Animal Hospital
04.2022 - Current
Veterinary Assistant
The Pet Clinic
07.2020 - 03.2022
Server
Nico's Pier 38
03.2017 - 10.2023
Associate of Science - Hybrid Vet Tech
Windward Community College
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