Jacqueline Tselepis

Patient Scheduling, Check Patients In/Out, Took Co-pay's, Verified Insurance, Made Patient Charts, Collection Calls, Handled Referrals, Handled Medical Records Request, and other Clerical Duties.

• Took accurate messages for staff and management to facilitate open and speedy communication.
• Scheduled all appointments for the staff.
• Responded to telephone inquiries from patients and delivered information to inform and educate patients.
• Scheduled appointments based on  availability.
• Kept reception area clean and organized to provide visitors with positive first impression of company.
• Answered and directed incoming calls using multi-line telephone system.

Deep Tissues, Swedish Massages, Body Polish & Sea Weed Wraps; Hot Rocks

• Cleaned massage rooms after use and prepared for next client.
• Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
• Worked with [8-10] clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
• Collected detailed client information to create over [multiple] individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
• Collected soiled linens and placed in the appropriate receptacles.
• Kept work area in a clean and neat fashion to stay productive.
• Worked a flexible schedule to accommodate salon needs.
• Maintained a calm, professional and fully functional facility at all times.

Patient Scheduling, Insurance Verification, Collections, and other  Clerical Duties.

• Scheduled  appointments .
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Kept reception area clean and organized to provide visitors with positive first impression of company.
• Answered and directed incoming calls using multi-line telephone system.
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Scheduled appointments based on  availability 

Patient Admissions, Insurance Verification, Collection and other Clerical Duties.

• Performed clerical duties, documenting communications, reporting and schedules. 
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Elevated customer satisfaction ratings by resolving issues for speedy resolution.
• Helped less experienced staff manage daily assignments.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement.
• Walked visitors to appropriate staff member or meeting location.
• Kept reception area clean and organized to provide visitors with positive first impression of company.

Insurance Verification, Collections, and other Clerical Duties

Insurance Verification and Claims Processing, and other Clerical Duties

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with hospital policy.
• Supported clerical needs ,including taking messages, scanning documents and routing business correspondence.
• Answered multiple daily phone calls to direct inquiries, answer customer questions and schedule appointments.
• Kept reception area clean and organized to provide visitors with positive first impression of company.