Jaqueline Umana
Charlotte,NC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Tryon Medical Partners
Gaston, North Carolina
07.2025 - Current
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient records and ensured compliance with privacy regulations.
- Administered medications and performed basic laboratory tests as required.
Medical Assistant/Phlebotomist
MC Family Medical
Charlotte, NC
04.2021 - 08.2024
- Assisted various providers in examination and minor procedures
- Managed approximately 25-30 patients daily
- Performed venipuncture on patients
- Translate to patients who were Spanish speakers to obtain better communication in the office
- Conducted patient flow, vital sign measurements and updated patient past medical history
- Communicated results to patients and addressed their questions or concerns
Server
Fonda La Taquiza
Charlotte, NC
07.2019 - 03.2020
- Streamlined food delivery processes to ensure timely service, resulting in improved table turnover rates.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Provided excellent customer service to ensure satisfaction.
Server
QTavern Charlotte
Charlotte
06.2018 - 07.2019
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring a positive dining experience.
- Collaborated with kitchen staff to ensure timely order delivery, enhancing overall operational efficiency and guest satisfaction.
- Trained and mentored new servers, improving team performance and fostering a collaborative work environment.
Education
Bachelors of Science -
Wingate University
Wingate, NCAssociates - Biological Sciences
Central Piedmont Community College
Charlotte, NCSkills
- Multitasker
- Administrative Skills
- Medical Knowledge
- Time Management
- Strong Communication
- Inventory and Supply Management
- Prioritization
Languages
- English
- Spanish
Timeline
Certified Medical Assistant
Tryon Medical Partners
07.2025 - Current
Medical Assistant/Phlebotomist
MC Family Medical
04.2021 - 08.2024
Server
Fonda La Taquiza
07.2019 - 03.2020
Server
QTavern Charlotte
06.2018 - 07.2019
Bachelors of Science -
Wingate University
Associates - Biological Sciences
Central Piedmont Community College