Jacqueline Velasquez Rivas
Worcester,MA
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
3
3
years of professional experience
Work History
Secretary to the General Manager
Alpha Travel Agency
Worcester, MA
01.2025 - Current
- Ordered office supplies when needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated travel arrangements for the General Manager's business trips.
- Scanned documents into digital format for archiving purposes.
Homemaker Aide
Seraphic Springs Health Care
Webster, MA
01.2024 - 12.2024
- Implemented energy-saving measures and eco-friendly practices within the household.
- Prepared nutritious meals and snacks according to dietary requirements and preferences of family members.
- Helped clients move in and out of beds, baths and wheelchairs by following proper lifting safety techniques.
- Adapted household routines and tasks in response to changing family needs and priorities.
- Organized recreational activities for clients including walks, games and crafts projects.
Delivery Driver
Amazon
Bellingham, MA
10.2023 - 11.2024
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Legal Secretary Assistant
The Law Offices Of Dennis J. Ellis
Worcester, MA
01.2022 - 09.2023
- Provided administrative support to attorneys and other legal staff, including scheduling appointments, organizing meetings and preparing documents.
- Received and disbursed incoming mail.
- Printed copies of legal forms and documents upon request.
- Typed letters, memos and emails accurately according to instructions provided by attorney staff members.
- Handled confidential information with discretion and integrity.
Education
North High School
Worcester, MASkills
- Client care
- Safety protocols
- Customer service
- Communication skills
- Organizational skills
- Emotional support
- Grocery shopping
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Secretary to the General Manager
Alpha Travel Agency
01.2025 - Current
Homemaker Aide
Seraphic Springs Health Care
01.2024 - 12.2024
Delivery Driver
Amazon
10.2023 - 11.2024
Legal Secretary Assistant
The Law Offices Of Dennis J. Ellis
01.2022 - 09.2023
North High School
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