Jacqueline Villalobos
Fresno,CA
Summary
Diligent worker with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success. Known for reliability, strong communication, and adaptability,
Overview
11
11
years of professional experience
Work History
Supervisor
Octapharma Plasma
Fresno, CA
05.2022 - Current
- Supervised daily operations to ensure safety and regulatory compliance.
- Trained and mentored staff on best practices for donor care and service delivery.
- Monitored performance statistics to identify areas for process enhancement and staff development.
- Implemented workflow improvements to maximize donor experience and operational efficiency.
- Coordinated scheduling of donors, optimizing flow to minimize wait times and maximize capacity.
- Maintained strict confidentiality regarding donor personal information as required by HIPAA regulations.
- Performed venipuncture for plasmapheresis.
Front Desk Medical Assistant
Valley Sleep Diagnostics
Fresno, CA
12.2020 - 01.2022
- Coordinated insurance verification and pre-authorization processes for patient procedures.
- Managed patient scheduling and appointments, ensuring optimal clinic workflow.
- Maintained accurate patient records using electronic health record systems.
- Assisted in maintaining compliance with HIPAA regulations and patient confidentiality standards.
Administrative Assistant
D.W Ewing Movers
Fresno, CA
08.2019 - 09.2020
- Coordinated logistics for scheduling and dispatching moving crews efficiently.
- Assisted in providing moving estimates, enhancing accuracy in pricing and service delivery.
- Managed client communications, ensuring timely responses to inquiries and service requests.
- Developed and maintained organized filing systems for documents and records management.
Key Holder
Payless Shoesource
Fresno, CA
01.2016 - 08.2018
- Conducted inventory management, optimizing stock levels to meet customer demand efficiently.
- Developed schedule for staff shifts to ensure adequate coverage during peak hours.
- Provided excellent customer service by helping customers, answering questions, and handling problems using critical thinking.
- Oversaw cash handling procedures, maintaining accuracy during transactions and deposits.
Education
BS - Public Health- Healthcare Administration
California State University, Fresno
12.2020
Skills
- Training and mentoring
- Microsoft Office
- Goal oriented
- Operations management
- Customer service
- Staff development
Community Service
- California Blood Center- Donor Monitor
- Clovis Unified School District- Special Events Coordinator
- Central California SPCA- Adoptions Specialist
- Clovis Community Hospital- Information Desk
Timeline
Supervisor
Octapharma Plasma
05.2022 - Current
Front Desk Medical Assistant
Valley Sleep Diagnostics
12.2020 - 01.2022
Administrative Assistant
D.W Ewing Movers
08.2019 - 09.2020
Key Holder
Payless Shoesource
01.2016 - 08.2018
BS - Public Health- Healthcare Administration
California State University, Fresno