Jacqueline Whitehead
Clarksville,Tennessee
Summary
Knowledgeable Customer Service Representative with 10 plus years of experience. Confident in ability to thrive in fast paced setting. Knowledgeable in information confidentiality and HIPPA guidelines. Committed to learning and going the extra mile to facilitate continuous improvement.
Overview
10
10
years of professional experience
Work History
Medical Customer Service Representative
BroadPath Healthcare Solutions
Tucson, AZ
09.2021 - 04.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted patients with plan and benefit questions.
- Documented and managed patient information in computer system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted patients with billing and claim resolutions.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Handled customer inquiries, payments and service requests.
Deli Clerk
Publix Supermarket
Miami, FL
05.2016 - 08.2021
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standard
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Greeted guests, answered menu questions and delivered excellent customer service.
- Served fresh, delicious food within promised timeframes.
- Satisfied customers with fast, friendly and knowledgeable service.
- Informed customers of promotions and special offers to increase sales.
Customer Service Representative
United Heathcare
Atlanta, Georgia
04.2013 - 07.2015
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Managed customer calls efficiently in fast-paced call center environment.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Addressed and resolved customer concerns and complaints..
Education
Diploma -
Killian Sr Hign School
Skills
- HIPAA compliance
- Order documentation
- Multitasking
- Upselling Products and Services
- Order and Refund Processing
- Facets
- Customer service
- Industry knowledge
- Communication
- Microsoft office
- Call Documentation
- Call Center
Timeline
Medical Customer Service Representative
BroadPath Healthcare Solutions
09.2021 - 04.2023
Deli Clerk
Publix Supermarket
05.2016 - 08.2021
Customer Service Representative
United Heathcare
04.2013 - 07.2015
Diploma -
Killian Sr Hign School
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