JACQUELINE WHITEHEAD
Summary
Highly-motivated EMR Implementation Specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled professional offering excellent skills in EPIC,Cerner, Medi-itech, Revenue Cycle EMR , Remote, Ht-bird are ATE settings. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. With abilities to meets tight deadlines.
Overview
14
14
years of professional experience
2
2
Certification
Work History
University Hospital EPIC GO-LIVE
Cleveland, Ohio
Cleveland, Ohio
09.2023 - 01.2024
- Assisted in Pre, Post, Intra Procedural and PACU Outpatient Surgery
- Assisted Nursing staff to manage clinical and decision support tools with integrated scheduling of hospital operating rooms and ambulatory surgical centers
- ASAP-Assited Providers with Note writing, Disposition and explaining the Navigator where they document is needed
- Assited End Users with Admissions, discharge antransferring patinets to other units and referralls out of hospital.
Mt. Sinai MorningSide EPIC GO-LIVE
New York, New York
New York, New York
08.2023 - 08.2023
- Assisted End Users with Admission, Discharging and Transferring
- Assisted with tracking and managing patients' stays from pre-admission paperwork and procedures to and through discharge or transfer to another facility.
Mass General Emerson EPIC GO-LIVE Support COGITO/FLOATER
Boston Massachusetts
Boston, Massachusetts
07.2023 - 07.2023
- Assisted EndUsers with all tools such as Radar, Reporting Workbench, SlicerDicer in their Analytic Catalog
- Data stored for building DAR Reports
- FLOATER assisted in other areas of the hospital when needed.
Remote- OPTIME Analysis
Atlanta, GA.
Atlanta, Georgia
04.2023 - 06.2023
- Assited with operational stakeholders and IT technical staff to troubleshoot Epic systems and problems, capture requirements for new initiatives, and project plans
- Assited with end users to help communicate improvements needed for business and process
- Assited in Chart Conversion.
Advent Health Huguley Hospital EPIC GO-LIVE Support Inpatient ASAP/CADENCE
Fort Worth, Texas
Fort Worth, Texas
02.2023 - 03.2023
- Assisted in managing patients ER visit by utilizing the component that tracks which rooms are occupied bed status and assisted with Narrators for nursing staff which are designed to jump from tool box document assessments, complete tasks and utilize the ED Navigators to make the order of the workflow
- Assisted in cleaning up Workques in ER dept
- Assisted with workflows to improve productivity, room utilization and documentation
- Maintained solid customer concerns with speed and professionalism, resolved customer complaints
- Managed database records, drafted stat.
Vancouver General Hospital-Adoption Coach Power Chart
Vancouver, Canada
Vancouver, Canada
11.2022 - 02.2023
- Assisted users with Power Plans and nurses on Power Chart, Power Notes, Medication Reconciliation, Clinical Documentation
- Lab Techs with DOE, Specimen Log-In, Accession Result Entry, Transfer Specimen, Order Results Viewer
- Meds & Orders, Dynamic Cut Over historical chart data and upcoming appointments from legacy system to Cerner.
Emory Health-Care EPIC GO-LIVE Support Inpatient OPTIME
Atlanta, Ga.
Atlanta, Georgia
09.2022 - 10.2022
- Assisted in Pre and Post Procedural Assisted Nursing staff access to comprehensive patient information throughout the preoperative stage
- Assisted with workflows to improve productivity, room utilization and documentation
- Maintained solid customer concerns with speed and professionalism, resolved customer complaints
- Managed database records, drafted stat.
Prime Healthcare EPIC GO-LIVE Support Inpatient ASAP
Parsippany, New Jersey
Parsippany, New Jersey
08.2022 - 07.2022
- Assisted with scheduling patients who had out-patient appointments, check ins, check-outs and admitting
- Assisted end users in understanding the process of sign and held orders, as well creating notes and templates that would aid in speedier note creation
- Ensured consultants were signed in and out proper location
- Triaged issues and escalated high level problems, worked closely with Team Leads.
NCH EPIC GO-LIVE Ambulatory Provider Support/EpicCare/ClinDoc -Cadence Prelude
Naples Florida
Naples, Florida
06.2022 - 06.2022
- At the elbow supporting providers with CPOE, adding diagnoses, building templates, documentation, and referrals
- Assisted with Note Writer, Smart Tools editing and Smart Phrase Manager
- Supported administrative staff launch Epic, Cadence, tasks and options to users depending on their specific roles
- Assisted end users with registration, discharging, demographics, etc
- At the elbow support front-end office, assisting in scheduling, booking appointments, and checking in upon arrival.
BJH EPIC GO-LIVE – Customer Care Call Center/Grand Central/Stork
St. Louis, MO
St. Louis, Missouri
04.2022 - 05.2022
- Responsible for first level issue determination
- Issue resolutions, issue recording and issue escalation for Epic
- Assumes responsibilities for recording the details of reported Epic issues and working with IT Epic Analysis to solve issue if assistance is needed
- Responds to telephone calls, emails and personal request for Epic support
- Assisted with scheduling patients who had out-patient appointments, check ins, check-outs and admitting
- Assisted end users in understanding the process of sign and held orders, as well creating notes and templates that would aid in speedier note creation
- Ensured consultants were signed in and out proper location
- Triaged issues and escalated high level problems, worked closely with Team Leads.
Education
Master's Criminal Justice -
Monroe College
Bachelor's Human Services -
Monroe College
Skills
- EPIC: OPTIME/ANESTHESIA, ASAP, EPIC CARE CADENCE, CLINIC DOC, GRAND CENTRAL, ROVER, AMBULATORY/INPATIENT SKILLS
- CERNER MILLENNIUM: POWERCHART AND POWERORDERS
- HYLAND ONBASE
- MEDITECH
- HYBRID/TELEHEALTH TRAINING
- CUSTOMER SERVICE
- REMOTE/CALL CENTER
- Flexible and Adaptable
- Task Prioritization
- Problem-Solving
- Relationship Building
- Analytical and Critical Thinking
- Problem Resolution
- Attention to Detail
- Leadership Skills
- Project Planning
- Verbal Communication
- Organization and Time Management
- Time Management
Affiliations
- Volunteer my services with-in the Homeless Organization
- Volunteer In Vocational training program to enhance the incarcerated individuals post-release
- Community Health Outreach Volunteer
Accomplishments
- Dean's List
- GPA 3.89
Certification
- CNA
- CASAC-T
References
References available upon request.
Timeline
University Hospital EPIC GO-LIVE
Cleveland, Ohio
09.2023 - 01.2024
Mt. Sinai MorningSide EPIC GO-LIVE
New York, New York
08.2023 - 08.2023
Mass General Emerson EPIC GO-LIVE Support COGITO/FLOATER
Boston Massachusetts
07.2023 - 07.2023
Remote- OPTIME Analysis
Atlanta, GA.
04.2023 - 06.2023
Advent Health Huguley Hospital EPIC GO-LIVE Support Inpatient ASAP/CADENCE
Fort Worth, Texas
02.2023 - 03.2023
Vancouver General Hospital-Adoption Coach Power Chart
Vancouver, Canada
11.2022 - 02.2023
Emory Health-Care EPIC GO-LIVE Support Inpatient OPTIME
Atlanta, Ga.
09.2022 - 10.2022
Prime Healthcare EPIC GO-LIVE Support Inpatient ASAP
Parsippany, New Jersey
08.2022 - 07.2022
NCH EPIC GO-LIVE Ambulatory Provider Support/EpicCare/ClinDoc -Cadence Prelude
Naples Florida
06.2022 - 06.2022
BJH EPIC GO-LIVE – Customer Care Call Center/Grand Central/Stork
St. Louis, MO
04.2022 - 05.2022
Master's Criminal Justice -
Monroe College
Bachelor's Human Services -
Monroe College
Similar Profiles
NELSON HORACIO BARBOZA OLIVERANELSON HORACIO BARBOZA OLIVERA
Jardinero paisajista at CLEVELAND, OHIO, ESTADOS UNIDOS DE AMERICAJardinero paisajista at CLEVELAND, OHIO, ESTADOS UNIDOS DE AMERICA
Justin WrightJustin Wright
Box Truck Driver at VMT Investments Cleveland, OhioBox Truck Driver at VMT Investments Cleveland, Ohio
null null
Director of Operations at Simplicity Financial Marketing, Cleveland, OhioDirector of Operations at Simplicity Financial Marketing, Cleveland, Ohio
Yesenia JimenezYesenia Jimenez
Epic Go-Live Consultant at Onvida HealthEpic Go-Live Consultant at Onvida Health
David Patterson JrDavid Patterson Jr
Epic Go-Live Consultant at HealthRiseEpic Go-Live Consultant at HealthRise