Jacqueline Whitfield
4133 Lee St Zachary,LA
Summary
Dynamic customer service professional with experience at Boardpath, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively processed orders and trained new staff, contributing to a seamless service experience. Proficient in CRM software, I maintain accurate records to support relationship building. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Boardpath
05.2021 - 02.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in training new staff on company policies and customer service protocols.
- Managed 30 incoming calls, emails and faxes per day from customers
Sales Associate
Walmart
01.2018 - 06.2020
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Managed inventory levels through regular stock checks and replenishment processes.
- Trained new associates on operational procedures and customer service standards.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to optimize store layout for improved customer flow and engagement.
Education
High School Diploma -
East Feliciana High School
3501 Highway 10 Jackson, La 7074805.2013
Associate of Science - Criminal Science
Baton Rouge Community College
Baton Rouge, LA12-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
Timeline
Customer Service Representative
Boardpath
05.2021 - 02.2025
Sales Associate
Walmart
01.2018 - 06.2020
High School Diploma -
East Feliciana High School
Associate of Science - Criminal Science
Baton Rouge Community College
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