Jacqueline Wickiser
Mount Dora
Summary
Results-driven Sr. Regional Director of Operations with extensive experience in operational strategy and budget management. Expertise in optimizing supply chains to enhance service quality. Proven track record of driving performance improvements across multiple regions.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Sr. Regional Director of Operations
LaTour Hotels and Resorts, Inc
Asheville
07.2018 - Current
- Directed daily operations across multiple hotels, ensuring consistent service quality and compliance.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Worked with management team to develop operational goals aligned with business strategy.
- Implemented staff training programs to enhance employee skills and performance.
- Collaborated with management to develop operational strategies and improve efficiency.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Developed and implemented strategies to improve operational efficiency across the region.
- Reviewed financial reports and identified opportunities for cost savings.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Assessed reports and adjusted workflows to realign with targets.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
General Manager
Island One Resorts/Diamond Resorts International
Orlando
03.2003 - 07.2018
- Oversaw daily operations and staff management in a fast-paced retail environment.
- Led staff training programs to improve service quality and operational efficiency.
- Managed vendor relationships and negotiated contracts to optimize supply chain costs.
- Implemented marketing strategies to increase brand awareness and customer engagement.
- Fostered a positive workplace culture through team-building initiatives and open communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Skills
- Operational strategy and business process improvement
- Budget management
- Supply chain optimization
- Performance metrics analysis
- Customer relationship management
- Association compliance and board relations
- Bilingual- English-Spanish
Languages
Spanish
Full Professional
Certification
Licensed Florida Community Association Manager, LCAM
Certified Hotel Adminstrator, CHA
Accomplishments
LaTour Hotels and Resorts Leadership Award 2024
Timeline
Sr. Regional Director of Operations
LaTour Hotels and Resorts, Inc
07.2018 - Current
General Manager
Island One Resorts/Diamond Resorts International
03.2003 - 07.2018