Jacqueline Willer
Palm Bay,FL
Summary
Versatile and empathetic professional with extensive experience in educational and healthcare settings, notably with Brevard County Schools. Excelled in creating supportive learning environments, demonstrating a blend of effective communication and classroom organization. Achieved significant improvements in student engagement and safety protocols. Skilled in CPR/first aid, showcasing a commitment to well-being and collaborative teamwork.
Overview
11
11
years of professional experience
Work History
Instructional Assistant ESE VE K-3rd Grade
Brevard County Public Schools
12.2022 - Current
- Provided support during classes, group lessons, and classroom activities.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Customer Service Associate
7 Eleven Store
08.2019 - 06.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Instructional Assistant ESE VE PK-6th Grade
Brevard County Schools
06.2016 - 06.2019
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
Medical Assistant/Surgical Coordinator
Diamond Medical Spa and Vein
12.2013 - 03.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Diploma - Medical Assistant
Brown Mackie College
Bettendorf, IA01-2014
Associate of Applied Science - Human Services
Kaplan University
Davenport, IA06-2013
Associate of Science - Early Childhood Development
Kaplan University
Davenport, IA06-2013
Skills
- Tutoring and mentoring
- Classroom organization
- Empathy and patience
- Friendly and outgoing
- Calm and patient demeanor
- Collaborative teamwork
- Teacher support and collaboration
- Effective communication
- Helping students with special needs
- CPR and first aid
- Organization and prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteer Work
- Advocacy Campaigns
Timeline
Instructional Assistant ESE VE K-3rd Grade
Brevard County Public Schools
12.2022 - Current
Customer Service Associate
7 Eleven Store
08.2019 - 06.2021
Instructional Assistant ESE VE PK-6th Grade
Brevard County Schools
06.2016 - 06.2019
Medical Assistant/Surgical Coordinator
Diamond Medical Spa and Vein
12.2013 - 03.2015
Diploma - Medical Assistant
Brown Mackie College
Associate of Applied Science - Human Services
Kaplan University
Associate of Science - Early Childhood Development
Kaplan University
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